Field Service Amelia Island 2020

August 17 - 19, 2020

The Ritz-Carlton Amelia Island, FL

Field Service Industry Articles

At Field Service Amelia Island we love giving away plenty of free content, so you can always keep up with the latest developments in the industry. Below we have a few of our most popular articles and case studies.

Field Service Research Briefs

How To Prepare an Evolving Workforce for the New Service Paradigm

The role of the service technician is evolving, adding to the complexity of training new and existing teams. Facing additional gaps in the recruitment of skilled tradespeople, field service organizations are hard pressed to standardize effective training programs

Service Quality, Customer-Oriented Motivators at the Core of Change Management Initiatives in 2019 - 2020

Half of field service organizations in the study (50%) are enterprise companies with $500 million in annual revenue or more. The remaining companies were mid-market (25%) with $100 million - $500 million in annual revenue, and SMBs (25%) with less than $100 million in annual revenue

  Field Service Blog Posts

These Disruptive Services Are Transforming the Field Service Industry

Technology is pushing field service in so many exciting new directions it can be hard to keep up. However, by adding any of these exciting new services to your field service offering, you can establish your brand as a forward-thinking thought leader not afraid to embrace change.

How to Find and Attract the Best Leadership Talent for Your Field Service Company

Thanks to the increased connectivity and the unprecedented access to information we presently enjoy, the best talent looking to enter the field service workforce has never had so much choice.

IoT Connectivity Uses Data for Condition-Based Monitoring and Security

The main role of IoT technology in field service is to facilitate what is known as condition-based monitoring. This kind of monitoring uses IoT and data to allow field service providers to move from a reactive business model to a proactive one.

Cisco’s Customer Experience Strategy For Field Service

As one of the biggest providers of networking hardware, telecommunications equipment, and other high-technology services and products, Cisco understands the importance of customer experience across all parts of its business - including field service.

Skills Transfer in Field Service: The Role of Tribal Knowledge

One of the most difficult elements of skills transfer, and one which is most often overlooked, relates to a concept you may not even have heard of before - tribal knowledge.

How To Prepare an Evolving Workforce for the New Service Paradigm

The role of the service technician is evolving, adding to the complexity of training new and existing teams. Facing additional gaps in the recruitment of skilled tradespeople, field service organizations are hard pressed to standardize effective training programs

The Future of Field Service Technology

We surveyed over 130 Field Service executives across the industry on the opportunities and challenges they face when integrating cutting-edge technology into their service strategy. Read on to see what your peers in service leadership are working on today that will define the near future of service.

How Robots Change the Field Service Industry

Robots are becoming a regular feature in day-to-day life and are disrupting many fields of business. And the next industry to be targeted for assimilation is evidenced by the rise of field service robots.

Tech Tools That are Making the Field Service Industry More Productive

For an industry which spends most of its time assessing and repairing technology, field service can be somewhat slow to adopt new trends. However, with the shift in generations now working in the industry, it's a great opportunity to introduce some new tech tools into your field service business.

Here's Why Internet of Things is Ideal for Field Service

The Internet of Things has been growing exponentially in recent years, and the technology is being used to improve the work carried out by field service engineers the world over.

How Augmented Reality is Transforming the Field Service Environment

Augmented reality is being used to innovate many fields of business, and the technology also has the potential to transform the way field service professionals carry out their work.

Millennials and the Challenges of an Aging Workforce

There are many challenges facing the field service industry when it comes to an evolving workforce. However, with the right information and attitude, the future doesn't need to be intimidating.