August 13 - 15, 2024
JW Marriott Orlando Bonnet Creek Resort & Spa, FL
Matthew Boyd is the US Field Service Director for Medtronic overseeing a 150+ FSE organization. Matthew has over 13 years’ experience delivering service initiatives to drive customer satisfaction and grow revenue. He has a significant background in Program Management, including leading a Service PMO, to deliver and define service strategies across all aspects of the service business. In his latest endeavor, he has been responsible for the integration of multiple field service teams into one centralized organization to drive leverage, while creating harmonization and standardization to improve customer experiences. Matt has his PMP and a B.S in mechanical engineering from the Colorado School of Mines.
In this thought-provoking panel discussion, industry experts will delve into one of the most critical decisions facing field service organizations – whether to build customized systems in-house or leverage third-party partners. The debate between building and buying systems to support field service operations is multifaceted, encompassing factors such as cost, customization, scalability, and long-term sustainability. Join our panel of seasoned professionals as they share insights, best practices, and real-world experiences to guide organizations in making informed decisions that align with their unique needs and strategic goals. Key Takeaways:
In this groundbreaking keynote session, attendees will embark on a journey into the future of field service operations—one where service becomes not just a cost center but a thriving profit center. The keynote will illuminate the transformative potential of subscription models in the field service sector, providing strategic insights and actionable takeaways for organizations seeking to shift from traditional service approaches to innovative, subscription-based revenue models. Hear about:
· How organizations are successfully transitioning to subscription-based service revenue.
· potential challenges and roadblocks in adopting subscription models.
· strategies for overcoming resistance and addressing common concerns.
Explore how companies are:
· Building a Subscription-Centric Culture
· Customer-Centric Approaches
· Measuring Success and ROI
· Future Trends and Opportunities
Hear how FS Executives manages varied priorities for the greatest outcome. Learn how to integrate key initiatives across Operations, Applied Engineers, Quality Control and Compliance.
This session will provide a detailed examination of a real-world case, offering insights and strategies for integrating departments to create a more cohesive and agile field service team.
Check out the incredible speaker line-up to see who will be joining Matthew.
Download The Latest Agenda