August 13 - 15, 2024
JW Marriott Orlando Bonnet Creek Resort & Spa, FL
Future of Service: Revolutionizing Revenue; Embracing Data and Technology Change in Field Service
Embark on a transformative journey into the future of field service operations in this dynamic keynote session. "New Tech in Field Service: A Holistic View" explores the cutting-edge technologies that are reshaping the field service landscape. Delve into the ways these innovations can empower Field Service Engineers (FSEs) and discover strategies to ensure their enthusiastic embrace of technology for improved operations and revenue generation.
There are a myriad of technologies and solutions in the market to consider, but a main challenge remains: how do you focus on what to work on next once you’ve begun your search. This session explores the landscape of cutting-edge technologies that are reshaping the way services are delivered and consumed. Join us as we navigate the possibilities, challenges, and next steps for leveraging emerging tech and creating a seamless connected service ecosystem.
In this thought-provoking panel discussion, industry experts will delve into one of the most critical decisions facing field service organizations – whether to build customized systems in-house or leverage third-party partners. The debate between building and buying systems to support field service operations is multifaceted, encompassing factors such as cost, customization, scalability, and long-term sustainability. Join our panel of seasoned professionals as they share insights, best practices, and real-world experiences to guide organizations in making informed decisions that align with their unique needs and strategic goals. Key Takeaways:
Select two topics from our list below and join an in-depth conversation with your peers to share your experience, network, and learn from like-minded professionals sharing the same challenges and interests. These Round Table discussions will take place in two 25-minute rotations.
Table Topics:
Driving Profit in Service - Kevin Hilbert, Director of Customer Services, Henny Penny
New Tools to Measure Performance and Customer Satisfaction - Roger Bias Global Field Operations Process Improvement Manager, Catalina Marketing
Technology to Leverage AI for Field Service - Travis Myers , Director of Customer/Product Support , JLG Industries
Optimizing Organizations and Operations for Service
Bring your business cards and join us for an exciting networking experience with our 20-minute Speed Networking Session, where connections are made, ideas are exchanged, and opportunities are unlocked. Designed for professionals seeking efficient and dynamic networking experiences, this session promises a whirlwind of introductions, conversations, and potential collaborations.
This leadership and development networking group is tailored for individuals aspiring to lead with impact in service. Whether you’re a seasoned professional looking to share your insights or an emerging leader eager to learn, this session provides a collaborative space to explore, develop and inspire the leaders of tomorrow’s service landscape. Join us and become an integral part of shaping the future of service leadership! Working groups include:
Description: As technology rapidly advances, the integration of passive and active IoT presents a unique opportunity to redefine excellence in field service. This talk will take you on an exploratory journey into how combining the strengths of both passive and active IoT can transform the field service landscape. We'll delve into the integration of direct customer interaction, comprehensive historical datasets, real-time equipment monitoring, and the application of AI for predictive insights. Learn how these innovative approaches can assess the health of commercial equipment, foresee potential issues, and significantly improve customer satisfaction.
Key Takeaways:
Proactive Problem Solving: Gain insights into leveraging historical performance data and real-time monitoring to anticipate and resolve issues before they impact the equipment.
Fusion of IoT Technologies: Discover how the fusion of passive IoT with active IoT connectivity can create a cohesive ecosystem for existing equipment paving the way to a connected future.
AI at the Forefront: Investigate the role of generative AI in crafting superior customer experiences, from enhancing service interactions to preempting equipment failures.
Embark on a journey to redefine excellence in field service as we explore the art of designing service products and solutions that not only respond but anticipate the unique needs of your customers. Join us for a deep dive into strategies, practical insights, and real-world examples that elevate the field service experience to new heights.
Join us for this session designed for field service professionals who are looking to revolutionize service experiences and improve loyalty and service revenue.
In today’s dynamic and competitive work environment, keeping your workforce engaged is essential for achieving success. Engaged employees are more productive, innovative, and committed to organizational goals. This session focuses on workforce optimization, exploring effective tools and strategies to boost engagement and maximize your team’s potential.
In today’s rapidly evolving world, the integration of AI and AR has revolutionized field service operations. Companies across industries are harnessing the power of AI/AR to streamline process, enhance efficiency, and deliver exceptional customer experiences.
Join this session to hear insights on what lessons were learned through this implementation and how to make the best decision for your organization.
Dive into the future of service excellence with this session and join us for an immersive exploration of predictive service technologies that empower professionals to make intelligent decisions, act swiftly, and elevate service quality. Discussion includes:
Running a profitable service organization requires a strategic and holistic approach. This session delves into the key tactics that can drive financial success and sustainable growth for your service-based business. Whether you are a startup or an established company, join us to learn essential insights from industry experts on optimizing your operations and maximizing profitability.
In this groundbreaking keynote session, attendees will embark on a journey into the future of field service operations—one where service becomes not just a cost center but a thriving profit center. The keynote will illuminate the transformative potential of subscription models in the field service sector, providing strategic insights and actionable takeaways for organizations seeking to shift from traditional service approaches to innovative, subscription-based revenue models. Hear about:
· How organizations are successfully transitioning to subscription-based service revenue.
· potential challenges and roadblocks in adopting subscription models.
· strategies for overcoming resistance and addressing common concerns.
Explore how companies are:
· Building a Subscription-Centric Culture
· Customer-Centric Approaches
· Measuring Success and ROI
· Future Trends and Opportunities
This session explores methodologies and best-practices on closing the loop with your customer information. Whether it’s AI, IoT, remote technologies the amount of data to examine and turn into actionable strategies can be daunting. In this deep-dive case studies you’ll learn where and how to look for those incremental differences of data that make large impacts on your service organization. Discussion includes: