Field Service East 2024

August 13 - 15, 2024

JW Marriott Orlando Bonnet Creek Resort & Spa, FL

Jeremy Iden

Director of Field Services Astec Industries

Jeremy G. Iden, a Tennessee native, has built an extensive career in the equipment industry, serving in diverse roles that highlight his technical proficiency and leadership abilities. His journey began as a Machinery Technician in the US military, which laid the foundation for his subsequent roles including a decade in the Oil and Gas sector and various positions within Dealer networks for OEM companies. He spent significant time as a Caterpillar Dealer technician as well.

After completing four years of college post-high school, he returned to education later in his career to achieve an MBA with a concentration in Finance, complemented by an undergraduate degree in Business.

Outside of his professional life, Jeremy is deeply family-oriented, sharing his life with his wife, three grown children and two dogs. Having returned to Tennessee, he enjoys the great outdoors, where he engages in obstacle course racing—like Spartan Races and Tough Mudders—a passion for about 15 years. A former college swimmer, Jeremy frequently spends time working out or running trails.

Currently, he focuses on leading the Field Service team at Astec, striving to foster a high-performing culture based on trust and continuous development. His familiarity with the Astec brand, dating back to his days as a technician, underscores his deep connection and commitment to the brand and its values.

Day 2: August 14th, 2024

4:05 PM Panel: Revolutionizing Revenue - Embracing Subscription Models for Field Service as a Profit Center

In this groundbreaking keynote session, attendees will embark on a journey into the future of field service operations—one where service becomes not just a cost center but a thriving profit center. The keynote will illuminate the transformative potential of subscription models in the field service sector, providing strategic insights and actionable takeaways for organizations seeking to shift from traditional service approaches to innovative, subscription-based revenue models. Hear about:

·       How organizations are successfully transitioning to subscription-based service revenue.

·       potential challenges and roadblocks in adopting subscription models.

·       strategies for overcoming resistance and addressing common concerns.

Explore how companies are:

·       Building a Subscription-Centric Culture

·       Customer-Centric Approaches

·       Measuring Success and ROI

·       Future Trends and Opportunities 

Day 3: WORKING GROUP DAY August 15th, 2024

2:30 PM Working Group: Strengthening Workforce skills To Create Centers of Excellence Around Service Resolution

In the ever-evolving landscape of service delivery, the true differentiator lies in the skills and expertise of your workforce. Join us as we delve into strategies for cultivating a skilled workforce that transforms service resolution into a center of excellence

Check out the incredible speaker line-up to see who will be joining Jeremy.

Download The Latest Agenda