Field Service

September 25 - 27, 2017

Omni Amelia Island Plantation Resort, Florida


Sponsors & Exhibitors




AMAXperteye  provides Xpert Eye, a robust, plug and play  See-What-I-See software solution on smart glasses. Xpert Eye augments field agents’ vision by instantly connecting them to remote experts for live support, expertise, maintenance and training. Xpert Eye helps fix problems at work more quickly, and increases overall efficiencies across industries and in emergency situations. It’s Hands-free, mobile, time and cost-saving; meeting secured professional standards. 

AMA’s strategy involves a close relationship with its glass partners: (Value added reseller for ODG, Vuzix Industrial Partner for VUZIX ,« Google Glass at Work Partner » for Google) Share your vision with Xpert Eye.



AnswersAnywhere is a Knowledge-as-a-Service solution delivered by Infomill. With offices in the UK and USA, Infomill has been helping field service organizations for over 20 years repurpose internal information to create interactive, mobile knowledge bases for field service technicians worldwide. Infomill’s customers include British Gas, Baxi, Hitachi, Wooseley and hundreds more. Based on customer surveys, empowering field service technicians with AnswersAnywhere knowledge reduces on-site time by 15%, cuts field service costs by 10% and saves an average of $50K per technician, per year. 

AnswersAnywhere is a unique knowledge solution because we combine people, process and technology to create, deliver and continuously optimize the knowledge required for field service organizations to increase customer satisfaction, shorten field visits and drive efficiency, accuracy and profitability. Using the AnswersAnywhere Content Management System, our knowledge engineers convert hard copy, PDF and MS Word documents, service manuals, installation guides, schematic drawings, exploded diagrams, parts lists, product descriptions/alerts, database output, images and videos into a normalized, interactive and mobile knowledge base. Currently, over 50,000 field service technicians worldwide use AnswersAnywhere to gain mobile access to break/fix, installation and troubleshooting knowledge. 

AnswersAnywhere is integrated with leading field service management applications to provide technicians with a single sign-on and “single pane of glass” to access all the information and knowledge required for a successful field service visit. For more information, visit



Astea International is a global provider of the most complete and comprehensive service management and mobile workforce software solutions. Whether on-premise or in the cloud, Astea delivers solutions that synchronize and optimize critical business processes across the entire service continuum. Since 1979, Astea has been helping companies deliver superior customer service.

Brother Mobile Solutions


As a wholly owned subsidiary of Brother International Corporation and a division of the $7 billion multinational Brother Group of companies, Brother Mobile Solutions is backed by a long history of superior quality, trusted reliability, and proven performance. The mobile printers and mobile and desktop labeling solutions that we offer are no exception to the Brother worldwide reputation for excellence.  Yet what really sets us apart in the world of mobile printing and labeling is our exceptional “out-of-box” experience, innovative custom solutions capabilities, and world-class service program. Learn more about mobile printing solutions for field service professionals at

Cognito iQ


Mobile Workforce Solutions and Field Performance Analytics

Quite simply, we develop the most advanced mobile workforce solutions and operational performance analytics in the world. That’s why, the biggest names in Field Service rely on Cognito iQ to not only run their mobile workforce operations but to maximise their operational performance.  Our technology supports the entire spectrum of field service from those with traditional ‘man in van’operations through to intelligent process automation.

As standard our solutions are highly functional, robust and incredibly reliable.  If you’re serious about delivering what we call, Flawless Field Service,then let’s talk.



DSI® is the digital supply chain platform company that creates mobile-first and cloud supply chain solutions for the digital economy. We continually immerse ourselves in our customers’ business challenges, regardless of their industry or specific supply chain needs. Equipped with that knowledge, we create and deliver world-class technology solutions that enable DSI customers to run their businesses more efficiently, drive sustainable growth and make customers for life.



Entytle is disrupting the trillion-dollar Aftermarket landscape with their award-winning Aftermarket Automation System – a SaaS solution that helps B2B manufacturers grow Aftermarket Revenue from their existing customers. Entytle aggregates and enriches customer data, analyzes customer history and behavior using sophisticated machine learning and statistical analysis to deliver highly qualified opportunities for the Aftermarket sales team, driving top-line growth, improved sales cycle time and predictable revenue. Entytle’s customers are some of the world’s largest and most successful manufacturing companies like ABB, Ingersoll Rand, Agilent and GE. Entytle is a 2016 Red Herring - North America Top 100 Company. The company is funded by Accel Partners and is based in Palo Alto, CA.



Gomocha designs and delivers products and services that allow its customers to take the competitive lead in their industries, by ensuring that their field service operations have cutting-edge mobile technology at their fingertips. The FMP360 platform powers a fully optimized mobile workforce and allows you to implement the latest technological innovations. 

Our name is derived from a combination of the words GO, MOBILE and CHANGE – with change suggestive of the ease with which our customers can configure our platform to satisfy their diverse, ever-changing and increasingly sophisticated needs. Gomocha is the fuel that powers innovation and improves mobile workforce performance. 

(You may recognize some of our team members who are here. That’s because they have participated in several industry events during the period when our company name was Tensing. We’re not new kids on the block, we just have a new name!)

Help Lightning


Help Lightning develops and delivers superior mobile communication, collaboration and cognition through merged reality and virtual interactive presence for users needing help solving problems currently across 50 countries. Our patented technology accelerates and simplifies the way knowledge is exchanged, information is learned and problems are solved. Mobile merged reality and virtual interaction allows digital merging of two real-time views blending local and remote collaborative video streams. 

Technical, healthcare, manufacturing, and service experts can show a resolution, not just describe it, even thousands of miles away. Help Lightning is changing the way industry exchanges expert knowledge and dramatically improves customer relationships and experiences. Using current mobile devices (iOS, Android), experts can now visually collaborate, assist with issues, and resolve problems as though they were working side-by-side with a colleague or customer. Use Help Lightning to give or receive interactive help anywhere, instantly. 

Learn more at



IFS is the recognized leader in field service management and asset management software. IFS offers software to manage teams of mobile technicians, including customer relationship management (CRM), mobile service, parts management, contract management, scheduling and maintenance repair and overhaul (MRO).

Whether you manage a field service workforce handing high volumes of calls each day or technicians on longstanding and complex repair, refit or overhaul engagements, IFS has software to facilitate your business. IFS supports its more than 2,000 customers and 800,000+ users from offices in more than 50 countries.

IFS, a public company (OMX STO: IFS) was founded in 1983.



Mize enables durable goods companies to optimize key post-sale customer interaction events such as product registration, warranty,service plans, parts, support, service, and maintenance to improve customer satisfaction and retention. Mize connected customer experience platform and Smart Blox simplify customer service interactions, enable better service delivery, and connect customer experiences to increase revenue from the loyal customer base.  Mize harnesses the web, mobile, cloud, IoT, and analytics technologies to maximize customer lifetime value. Please visit for more information.



MobileFrame is the leading code-free mobile application development platform that empowers businesses to quickly and easily design, integrate, deploy and manage sophisticated mobile apps for iOS, Android, and Windows-based operating systems. With MobileFrame, your organization can create native and/or feature-rich web applications in less time and with less effort than any other mobile application development tool on the market. A successful mobility strategy requires more than just mobile apps. We provide everything your business needs to ensure your projects run smoothly and drive high returns on investment. Our solution includes fully-integrated mobile device management, enterprise-class data management, robust synchronization, and a fully native disconnected client database that allows your users to work even without network connectivity. Analytics, GPS tracking, project administration tools, military-grade security encrypted from end-to-end, an integration wizard, scalable server options and a fully published API are just part of the features that are built-in to our enterprise class mobile platform. Our “write once, deploy anywhere” approach ensures that your mobile apps follow best practices, avoid pitfalls specific to mobility, and achieve an unmatched rate of success without writing a single line of code. 

Come by our booth and see how we build Apps live from scratch.

Scope AR


Scope AR brings the most advanced Augmented Reality (AR) technology to your industry, driving swift, tangible improvements in cost, efficiency, and quality. Through our combination of WorkLink and Remote AR, we ensure that the right support – whether information, step-by-step guidance, or live assistance – is available when and where it’s needed. And we make it available on whichever devices work best for your organization, including tablets, phones, and wearables, with the simple download of our app.



ServiceMax is the leading provider of field service management software. The end-to-end mobile and cloud-based technology enables the 20 million technicians who install, maintain, and repair machines to discover untapped innovation, unleash new revenue streams, drive efficiency, and delight their end-customer.

To learn more, please visit



ServicePower (AIM: SVR), is the only global company that provides a complete mobile field management platform enabling clients to utilize both employed and contracted resources, and control all elements of the job life cycle, from opportunity to execution to analysis. 

We offer a range of integrated software products that are used by leading manufacturers, third party administration, insurance, and telecommunications companies, to schedule mixed channel resources, including employees, contractors or open market field resources.

Starr & Associates


Starr & Associates is a management consulting firm that specializes in innovative analytical and technological solutions to complex business and organizational problems. Starr& Associates specializes in business strategy, business intelligence,business analytics and technology management. We pride ourselves in delivering innovative and sustainable solutions that drive bottom line value for our clients. We provide our clients with well-trained, well-educated, experienced,senior-level resources at reasonable rates. Our standard, disciplined,quantitative approach to improving organizational performance delivers practical, impactful and sustainable results.

To find out more about our firm please visit:



WillowTree, Inc. is a mobile solutions specialist bridging the highest level of consumer user experience (UX) with enterprise-grade deployments and security with a focus on field solutions, mobile platforms and connected devices, and media delivery. Founded in 2007, WillowTree is a chosen partner of the world’s leading companies including GE, Johnson & Johnson, Time Warner, AOL, AEG, and Harvard Business Publishing who trust WillowTree to guide and execute their mobile initiatives. For more information, visit

Wind River


Wind River, an Intel® company, is a global leader in delivering software for the Internet of Things. The company has been pioneering computing inside embedded devices since 1981, and its technology is found in more than 2 billion products. Wind River offers a comprehensive portfolio of solutions for addressing the system-level challenges and opportunities of IoT that is backed by world-class global professional services, award-winning customer support, and a broad partner ecosystem. Wind River delivers the software and expertise that enable the innovation and deployment of safe, secure, and reliable intelligent systems. To learn more, visit