Rayni is AI for field service: a 24/7 instrument expert that walks field service engineers through each triage step by step, with the diagrams and exact part numbers they need to fix customer issues. Built with senior field engineers and pre-onboarded for instruments from Agilent, Thermo Fisher, Waters, Bruker, and more, Rayni helps field service teams recover wasted hours and support customers better. Unlike traditional field service software, Rayni onboards your team in 2 weeks instead of 6 months.