Gregory Ratcliff

We'll explore a real-world example of how an organization tackled its data center services hurdles by implementing cutting-edge solutions. Discover how Vertiv succeeded through strategies like creating local orchestrations, new connectivity, and on-site modeling to create sticky service offerings.

Learn valuable insights into the technological advancements transforming deeply technological services and gain practical guidance for implementing similar solutions in your organization.

In this thought-provoking panel discussion, industry experts will delve into one of the most critical decisions facing field service organizations – whether to build customized systems in-house or leverage third-party partners. The debate between building and buying systems to support field service operations is multifaceted, encompassing factors such as cost, customization, scalability, and long-term sustainability. Join our panel of seasoned professionals as they share insights, best practices, and real-world experiences to guide organizations in making informed decisions that align with their unique needs and strategic goals. Key Takeaways:

• Understanding the key considerations in the Build vs Buy decision for field service systems.
• Insights into the pros and cons of in-house development and third-party solutions.
• Strategies for cost management, customization, scalability, and security in both scenarios.
• Real-world examples and lessons learned from successful implementations.
• ROI and Cost Considerations
• Scalability and Future-Proofing

In this groundbreaking keynote session, attendees will embark on a journey into the future of field service operations—one where service becomes not just a cost center but a thriving profit center. The keynote will illuminate the transformative potential of subscription models in the field service sector, providing strategic insights and actionable takeaways for organizations seeking to shift from traditional service approaches to innovative, subscription-based revenue models. Hear about:

·       How organizations are successfully transitioning to subscription-based service revenue.

·       potential challenges and roadblocks in adopting subscription models.

·       strategies for overcoming resistance and addressing common concerns.

Explore how companies are:

·       Building a Subscription-Centric Culture

·       Customer-Centric Approaches

·       Measuring Success and ROI

·       Future Trends and Opportunities