Field Service Fall 2017

September 25-September 27, 2017

Omni Amelia Island Plantation Resort, Florida

1.888.482.6012

Sitting passively in the audience is so 2016. This year Field Service has more interactive formats than ever before that were built to ensure you gain the most value from your three days out of the office. Here’s what we have in store for you!

Service Advancement Workshop Day

A favorite of our Palm Springs event! Participate in 3 of 9 different workshops to deep dive into areas of service that will make the biggest impact to your organization.

Fireside Chat: Vision from the C-Suite

Two C-Level executives from leading organizations that have service as their top priority will shed light on major initiatives of the C-Suite. From how service plays into competitive tactics to macro-level business trends, this session will leave you chock-full of ideas from visionaries to shape your future service and business strategy.

Case Study Revive

Apply what you just learned in the preceding presentation to a key challenge you're currently facing. In these small group chats, you'll enliven your experience and retain more information.

Toolbox Talks

Think of these like the “Choose Your Own Adventure” books you read in middle school. Pick the topics that will give you the most impactful tools to hit your 2018 goals. Through facilitated discussion you'll tap into the collective expertise of your peers. You're gonna need a bigger toolbox!

Senior-Level Assembly

We believe it is of value to the global service community to bring presidents, general managers, and SVPs from the world's leading service organizations (with more than $10 billion in annual revenue) to discuss strategy and the role of service as our world, technology, and customers evolve. By invitation only. Request yours by contacting program director Sara Mueller at sara.mueller@wbresearch.com or 1 239.451.4155.

20 Years Of Service Club

A private celebration of your dedication to the service industry. Following the tradition established in 2015, we’ll bring together service executives with over 20 years experience for a special bourbon-tasting happy hour.

Emerging Technology Meet Ups

Looking for more diversity in field service technology offerings? This board room will give you the exposure you crave. Talk with service executives who are working with the solutions you are curious about. Hear groundbreaking technology providers share how their service clients are leveraging the latest solutions. You'll get to spend 20 mintues at 3 of the following tables (Mobility Tools, IoT, Field Service Management Solutions, Knowledge Management, Staffing Solutions, Augmented Reality) and follow up with your favorites for deeper conversation directly afterwards at the East Meets West Cocktail Reception.

Disruptive Technology Pop-Up Match

Get in the ring! 8 contenders have 5 minutes to answer the following questions around disruptive service technologies (think drones, driverless vehicles, wearables, 3D printing of service parts, and more):

  • Name the disruptive technology and how it's being used
  • Necessary steps for implementation
  • Pitfalls to avoid when using the technology
  • Experienced or expected results

After all challengers have presented their case, the audience will vote on their favorite.

1:1 Meetings

Schedule meetings with service executives that can mentor you through your next big rollout, or technology providers you are interested in learning more about. Our scheduling technology will plug you into preferred available times and meetings spaces so all you need to do is show up and ask questions.

Field Service Optimization Working Groups

Work with 20 of your peers to identify 5 concrete actions you can take to implement or enhance the service strategy most critical to your organization. The five-step action plan will be reported back to the entire audience following the working groups so you won't miss out on any gold nuggets.

Real-Time Audience Polling

Live polling will take place during panels and presentations. Panels will use it to guide their discussion towards the topics most important to you. Speakers can gauge the expertise level of their audience. Simply key in your answer when the question appears on the big screen, and you’ll see what everyone is thinking in real time.

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