Field Service Amelia Island 2019

August 19 - 21, 2019

The Ritz-Carlton Amelia Island, FL



“Field Service has provided valuable insight into how many of our peers are solving problems that so many of us deal with every day.”

David Guizerix, Vice President, Global Customer Service, Cross Match Technologies

“I thought the event was very useful and loaded with practical, real world information. In fact, as I'm now with a new company, I brought my entire FS Management team to expose them to the industry at large and not only provide them educational opportunities, but to see that regardless of the industry or market, Service is a primary business function, and we are all faced by very similar, if not the same challenges. So in this regard, it helped them to see that some of the problems that we're seeking to address, and the solutions we're pursuing, are not unique to just us.”

Herb Hughes, VP NA Customer Support, Carl Zeiss SMT Inc.

“The advantage of Field Service is that you get a window into top processes, people, tools and initiatives in the space. You have the opportunity to benchmark best practices and new ideas from a cross-industry perspective.”

Dick Frishkorn, GE Aircraft Engines

“The leaders in the industry are in search of ideas. Field Service does a great job of pulling those ideas and people together in one place.”

Jason Buk, Panasonic

“As a first-time attendee of the conference, I was impressed with the breadth of topics that were covered. The presentations were insightful and thought provoking. The panel discussions provided insight to shared challenges while demonstrating solutions to create opportunities to improve customer experiences. The single most important message from the conference was to recognize the evolution and power of emerging communication channels. Being able to engage customers in new ways enhances their experience and provides feedback necessary to drive positive change within any service organization.”

Jeff Cote, EMC2 Corporation

“It was a good opportunity to network with similar and dissimilar industries, all having the common passion for Field Service and mobility in that space.”

Dennis Pappas, Director of International Service, Cytyc LP

“I attend many conferences per year, but if I could only attend one event per year it would be Field Service.”

Joe Arcuri, District Sales Manager, Click Software

“The conference seemed to be a great success for us and our partner company Progress. It generated a lot of great contacts and strong leads. It was also great to be able to talk with such high up execs who are the decision makers! This is our 3rd year attending and it was definitely worth it. We have and would recommend others to attend this conference in the future.”

Shannon Humphrey, Confoe

“Field Service was well worth the time, effort and cost. While we met several prospective clients, we also met a lot of good people with a common purpose.”

Chuck Simonin, VP, Sales and Marketing, Customer Service Delivery Platform

“We consider WBR to be one of our premier industry relationships. As a long-time media sponsor of WBR’s Field Service events, we find it’s one of the rare opportunities to meet and interact with the top field service practitioners and premier technology solution providers in one location.”

Ed Hess, Executive Editor, Integrated Solutions Magazine

“Field Service was a meaningful event offering Nexterna the ability to broaden awareness of Clearview with decision makers in the space. The Solution Zone traffic was steady enough to lead to positive networking with prospects, existing affiliations and potential partners. Thank you to WBR for their attention to detail in the organization of this successful event.”

Debbie Gardiner, Vice President, Nexterna Limited

“The Field Service events continue to provide new insights and spur innovation. I’m taking back actionable a ton of actionable strategies to deploy in my organization.”

Charles Hughes, Vice President, Technical Site Services, Acuative

“The content and industry experts at Field Service never stopped intriguing me and keeping me engaged. This is the most excited about where we’re going in a very long time!”

Brian Bennett, Director of Service, Canada, PerkinElmer

“It was great to learn that other service organizations struggle with similar challenges to ours. It was even better to learn how those who seem to have found a path to the other side were able to achieve success.”

Randy Rothrock, Former Senior Director, Global Services, Hitachi Vantara

“You can’t beat the networking and easy access to the leading vendors and solution providers in the field service space all under one roof.”

Stephanie Jackson, Head of Field Service, Millipore Sigma

“Field Service offers a wide array of opportunities and formats for networking throughout the event to foster important relationships with our clients and prospects.”

Sharon Mattei, Senior Consultant, Starr & Associates