How a Single, Integrated System for Service results in Faster Cycle Times and Improved First Time Resolution

Evolving market forces continue to put pressure on your service organization to deliver higher customer value while improving margins and revenue. Using disconnected tools or spreadsheets to manage service operations will only keep your business in reactive mode. The ability to deliver quality service will continue to fall prey to a host of issues including, lack of visibility into service performance to strategically improve service outcomes and offerings, limited technician knowledge and resourcefulness, even a lack of spare parts at the point of service. Join PTC’s Steve Morandi in this session as he highlights the transformation underway in leading service organizations to address these challenges and drive greater revenue, profitability and customer value.

This session will address the importance of:

• End-to-end service technology that can link a fragmented service environment and connect to enterprise systems
• Connecting service processes with resources including: technicians, replacement parts, inventory levels, product information and mobility

How a Single, Integrated System for Service results in Faster Cycle Times and Improved First Time Resolution

Evolving market forces continue to put pressure on your service organization to deliver higher customer value while improving margins and revenue. Using disconnected tools or spreadsheets to manage service operations will only keep your business in reactive mode. The ability to deliver quality service will continue to fall prey to a host of issues including, lack of visibility into service performance to strategically improve service outcomes and offerings, limited technician knowledge and resourcefulness, even a lack of spare parts at the point of service. Join PTC’s Steve Morandi in this session as he highlights the transformation underway in leading service organizations to address these challenges and drive greater revenue, profitability and customer value.

This session will address the importance of:

• End-to-end service technology that can link a fragmented service environment and connect to enterprise systems
• Connecting service processes with resources including: technicians, replacement parts, inventory levels, product information and mobility