August 25 - 27, 2025
JW Marriott Orlando Grande Lakes, FL
Join Tyson Stull, as he demonstrates how to transform legacy data into actionable insights for modern field service analytics. This session will explore strategies to migrate, cleanse, and harmonize decades-old operational data with AI-driven tools, enabling predictive maintenance, optimized resource allocation, and cost-effective service models. Attendees will learn how to bridge historical datasets with real-time IoT platforms to forecast equipment failures, reduce downtime, and elevate customer satisfaction through data-driven decision-making.
Key Takeaways:
This panel explores how artificial intelligence is fundamentally reshaping the aftermarket industry, with a focus on driving productivity and profitability across key business functions. The discussion will highlight real-world applications of AI-including predictive analytics for maintenance, AI-driven inventory management, automated customer service, and supply chain optimization-demonstrating how these technologies are transforming traditional aftermarket models into agile, data-driven operations. Panelists will share their hands-on experience implementing AI across global service networks, offering practical insights on overcoming integration challenges, maximizing ROI, and leveraging advanced analytics for continuous improvement. Attendees will gain a comprehensive understanding of how AI can be used not just for automation, but for smarter decision-making, improved demand forecasting, and delivering a best-in-class customer experience. The conversation will also address the future of AI in aftermarket services, including emerging trends and strategies for staying ahead in a rapidly evolving marketplace.
Key Takeaways:
As the field service industry rapidly evolves, the demand for cross-skilled technicians-professionals trained across multiple trades and disciplines-is reshaping how organizations deliver value and efficiency. This session explores the drivers and benefits of building a workforce of versatile technicians who can resolve a broader range of issues in a single visit, reducing the need for multiple specialists and minimizing costly repeat site calls. Led by Tyson Stull, who brings deep expertise in global service operations at Bio-Rad Laboratories, the discussion will highlight how cross-skilling programs empower technicians to become true problem-solvers and trusted advisors for customers. Tyson will share real-world examples of how developing multi-disciplinary skills not only boosts productivity and first-time fix rates, but also positions technicians to spot upsell opportunities, provide proactive recommendations, and strengthen long-term customer relationships.
Key Takeaways:
Check out the incredible speaker line-up to see who will be joining Tyson.
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