Field Service Amelia Island 2019

August 19 - 21, 2019

The Ritz-Carlton Amelia Island, FL

1.888.482.6012

Tony McGraw


Vice President, Central Operations – North American Building Solutions
Johnson Controls

Monday, August 27 | Day One: Building World-Class Service Operations

Monday, August 27th, 2018


8:55 AM PANEL: Getting A Grip On Customer Experience To Move The Needle Of Service

  • Determining the best ways to monitor and manage customer satisfaction and NPS
  • Deciding how to manage competing KPIs
  • Assessing different software and platforms that can help you capture customer experience insights
  • Implementing insights into your operations for better customer success

Check out the incredible speaker line-up to see who will be joining Tony.

Download The Latest Agenda