Todd Brown

This panel explores how artificial intelligence is fundamentally reshaping the aftermarket industry, with a focus on driving productivity and profitability across key business functions. The discussion will highlight real-world applications of AI-including predictive analytics for maintenance, AI-driven inventory management, automated customer service, and supply chain optimization-demonstrating how these technologies are transforming traditional aftermarket models into agile, data-driven operations. Panelists will share their hands-on experience implementing AI across global service networks, offering practical insights on overcoming integration challenges, maximizing ROI, and leveraging advanced analytics for continuous improvement. Attendees will gain a comprehensive understanding of how AI can be used not just for automation, but for smarter decision-making, improved demand forecasting, and delivering a best-in-class customer experience. The conversation will also address the future of AI in aftermarket services, including emerging trends and strategies for staying ahead in a rapidly evolving marketplace.

Key Takeaways:

• Implement AI-driven predictive analytics to anticipate equipment failures, optimize maintenance schedules, and reduce unplanned downtime-boosting both efficiency and customer satisfaction
• Leverage AI-powered inventory management to enhance demand forecasting, minimize stockouts and excess inventory, and ensure the right parts are available at the right time-driving cost savings and improved service levels
• Automate customer service and data processes with AI tools such as chatbots, smart manuals, and natural language search, enabling faster response times, higher data accuracy, and a more seamless customer experience