Field service technicians make dozens of high-stakes decisions every day— often alone, without the right information at hand. Service logs, tribal knowledge, and standard work documentation exist in every organization. They're just rarely accessible when a technician is standing in front of a broken piece of equipment.

• How Carolina Handling designed an efficient pilot to evaluate the solution and build enthusiasm for a new, AI-enabled tool
• Why starting small—with a single team—can create big transformation throughout an organization (because other teams don't want to miss out)
• What it takes to connect tribal knowledge, standard work, and execution data into a system technicians actually use
• How an Industrial Intelligence layer gets smarter over time, turning every service interaction into an input for continuous improvement
• Why using Squint reduced escalations and improved first-time-fix rates by putting the right knowledge in front of technicians at the moment they need it