As more teams deploy remote diagnostics, virtual support, and IoT enabled monitoring, they are discovering that only a minority of issues are truly "truck roll mandatory" and that uptime as a service models are becoming commercially viable. This session traces the practical journey from reactive break/fix to preventive and predictive programs, including how leaders are using asset telemetry, AI, and new contracts to monetize fewer failures instead of more visits. Attendees will benchmark their current remote maturity across people, process, and technology, identify the biggest gaps holding them back, and leave with a short list of next steps—from simple remote triage playbooks to deeper investments in predictive analytics—that improve uptime and cost within a fiscal year

• Tracing the journey from break/fix to predictive and outcome based models
• Assessing your current remote maturity and biggest gaps
• Identifying the next two or three moves to improve uptime and cost