Steve Nava

Suggested Topics:

Table #1-Advancements in Tools and Technology for Field Service Trades

Corey Cassel, Senior Implementation Analyst, Catalina USA

Table #2-Best Practices for Managing Field Service Operations Across Trades

Roger Bias, Sr. Global Field Operations and Process Improvement Manager, Catalina Marketing

Table #3-Integrating technology legacy systems in Data Optimization

Table #4-Cultivating Service Value: Strategies for Organizational Alignment from Field to Management

Steve Nava, Sr. Director Service & Support, LGC Diagnostics & Genomics

Table #5-Optimizing Third-Party Partnerships: A Data-Driven Approach to Decision Making

Table #6- Unlocking Emotional Intelligence: The Hidden Superpower of Top-Performing Field Technicians

Hosts: Neuron 7, Circuitry.ai

The session focuses on enhancing customer interactions and effectively communicating the value of service offerings. Stay tuned for practical approaches to tailor communications to individual customer needs, highlight the benefits of services, and differentiate offerings in a competitive market.

Key Takeaways:

• Tailor messages using customer data to create a more personalized and engaging experience, enhancing customer satisfaction and loyalty
• Focus on how services solve specific customer problems or improve their business outcomes, rather than just highlighting features
• Communicate service benefits clearly and concisely, avoiding jargon and ensuring that customers understand the value proposition

As we wrap up this conference, this panel will provide a platform for industry leaders to share their insights on the evolving landscape of field service management. We’ll focus on key trends, challenges, and opportunities that are shaping the future of the industry. Panelists will discuss how emerging technologies such as AI, IoT, and mobile solutions are transforming service delivery and enhancing customer experiences.