Steve Nava

This keynote will explore how to align field service teams, management priorities, and customer expectations to create seamless organizational value. With a proven track record of leading global service transformations, Steve Nava specializes in harmonizing field operations, customer success, and organizational strategy to drive industry leadership. He will share tactics on how to bridge the gap between frontline technicians and executive leadership, ensuring service excellence becomes a company-wide cultural pillar.

Key Takeaways:

• Merge regional service processes into a unified framework, reducing redundancies while preserving market-specific responsiveness.
• Implement career development programs and transparent communication channels to stabilize teams during transformational change.
• Track service value through loyalty-driven KPIs