Sheeraz Siddiqui

In an era of rapid technological advancement and shifting workforce dynamics, field service organizations must proactively evolve their training and development strategies to remain competitive. This session will explore the transformative impact of workforce evolution on field service operations and highlight effective training methodologies that empower technicians to thrive in a changing environment.

Transform your service organization by putting the customer at the center of every decision. This workshop will guide participants through the process of mapping the customer journey, identifying pain points, and developing strategies to exceed customer expectations at every touchpoint.