Scott Adams

Director of Service Operations J.M. Brennan, Inc.

Day 1: The AI-Powered Service Revolution

4:20 PM WORKSHOP 18 Panel: Balancing Efficiency and Well-being: Strategies for Sustainable Field Service Operations

Explore the delicate balance between operational efficiency and employee well-being in field service. Discover how leading organizations are using AI and data-driven insights to optimize workloads, reduce stress, and improve both productivity and mental health outcomes for field technicians.

Day 3: Optimizing Aftermarket Operations: Navigating Complexities in Parts, Pricing, and Warranty

1:40 PM Improving Customer Communication & Selling the Value of Service

The session focuses on enhancing customer interactions and effectively communicating the value of service offerings. Stay tuned for practical approaches to tailor communications to individual customer needs, highlight the benefits of services, and differentiate offerings in a competitive market.

Key Takeaways:

Tailor messages using customer data to create a more personalized and engaging experience, enhancing customer satisfaction and loyalty
Focus on how services solve specific customer problems or improve their business outcomes, rather than just highlighting features
Communicate service benefits clearly and concisely, avoiding jargon and ensuring that customers understand the value proposition

Check out the incredible speaker line-up to see who will be joining Scott.

Download The Latest Agenda