Roy Dockery

Senior Director of Support and Field Services TSIA

Roy Dockery currently serves as the VP of Field Operations for Swisslog Healthcare North America. In this role, he oversees Field Service, Support Services, Technical Training, and Operations Administration for Swisslog’s healthcare automation products. Roy joined Swisslog in 2010 and was permitted the opportunity to build the Pharmacy Automation service division from the ground up as the Director of Field Service Operations. Roy developed a team to dedicated service professionals and create a culture of concern, accountability, responsiveness and excellence that improved customer satisfaction. Roy currently serves as a member of TSIA’s Healthcare Advisory Board.

Day 2: Exploring Service Business Model & Value Creation: Mastering Service Contract Execution

2:10 PM Track B: Panel: Data-Driven Decision Making: Optimizing Legacy Data for Modern Field Service Analytics

Join panelists, as they demonstrate how to transform legacy data into actionable insights for modern field service analytics. This session will explore strategies to migrate, cleanse, and harmonize decades-old operational data with AI-driven tools, enabling predictive maintenance, optimized resource allocation, and cost-effective service models. Attendees will learn how to bridge historical datasets with real-time IoT platforms to forecast equipment failures, reduce downtime, and elevate customer satisfaction through data-driven decision-making.

Key Takeaways:

Modernize legacy data through migration and cleansing to enable predictive analytics and AI integration.
Leverage historical insights to forecast equipment failures and optimize technician dispatch processes.
Transform field service operations by aligning legacy data with real-time IoT platforms for proactive decision-making.

Check out the incredible speaker line-up to see who will be joining Roy.

Download The Latest Agenda