Rob Van

In an era where service revenue increasingly drives profitability, organizations face critical challenges in aligning isolated departments, harmonizing data ecosystems, and embedding customer insights into revenue strategies. Join our expert panelists- Jim, Ashley, Jatin, and Doug while they discuss how leaders across industries are breaking down barriers between finance, operations, sales, and service teams to unlock hidden revenue potential. Drawing on decades of collective experience in HVAC, medical imaging, industrial automation, and global service delivery, they will reveal actionable frameworks to transform service from a cost center to a profit engine.

Key Takeaways:

• Implement a holistic revenue alignment strategy that integrates service offerings with overall business objectives to drive growth and profitability.
• Foster cross-departmental collaboration and communication to break down silos and create a unified approach to service revenue management.
• Leverage data analytics and customer insights to optimize service offerings, pricing strategies, and delivery models for improved revenue performance.

Legacy systems hold critical historical data but lack agility. By integrating IoT and AI, organizations can reduce travel costs by 15-30%, improve first-time fix rates, and turn field service teams into proactive problem-solvers. This session explores how organizations can modernize legacy field service systems by integrating IoT, AI, and real-time diagnostics to eliminate inefficiencies, reduce costs, and enhance customer satisfaction. Attendees will learn how to bridge outdated systems with modern tools to achieve seamless data flow, predictive maintenance, and dynamic resource allocation-transforming aging infrastructure into strategic assets. Join our panelists as they share their expertise and real-world experiences in transforming field service operations for the digital age.

Key Takeaways:

• Integrate IoT sensors with legacy systems to enable real-time tracking and predictive maintenance
• Leverage AI analytics to prioritize high-risk assets and optimize technician dispatch
• Empower customers with self-service portals and real-time diagnostics to build trust and reduce downtime