August 25 - 27, 2025
JW Marriott Orlando Grande Lakes, FL
In an era where service revenue increasingly drives profitability, organizations face critical challenges in aligning isolated departments, harmonizing data ecosystems, and embedding customer insights into revenue strategies. Join our expert panelists- Jim, Ashley, Jatin, and Doug while they discuss how leaders across industries are breaking down barriers between finance, operations, sales, and service teams to unlock hidden revenue potential. Drawing on decades of collective experience in HVAC, medical imaging, industrial automation, and global service delivery, they will reveal actionable frameworks to transform service from a cost center to a profit engine.
Key Takeaways:
Legacy systems hold critical historical data but lack agility. By integrating IoT and AI, organizations can reduce travel costs by 15-30%, improve first-time fix rates, and turn field service teams into proactive problem-solvers. This session explores how organizations can modernize legacy field service systems by integrating IoT, AI, and real-time diagnostics to eliminate inefficiencies, reduce costs, and enhance customer satisfaction. Attendees will learn how to bridge outdated systems with modern tools to achieve seamless data flow, predictive maintenance, and dynamic resource allocation-transforming aging infrastructure into strategic assets. Join our panelists as they share their expertise and real-world experiences in transforming field service operations for the digital age.
Key Takeaways:
Check out the incredible speaker line-up to see who will be joining Rob.
Download The Latest Agenda