Ray Battani

Regional Vice President Colonial Webb

Ray Battani is the Regional Vice President of ColonialWebb, bringing over 30 years of experience in HVAC Field Service and Construction. He oversees 125 field technicians and mechanics delivering unmatched service across central Virginia. Ray directs the company’s service group strategy, recruits and develops top-tier field technicians, and drives workforce innovation. He balances team safety, market demands, and builds a strong future workforce.

Day 1: The AI-Powered Service Revolution

1:50 PM Workshop 7: Embracing Change: Strategies for Workforce Development and Training in Field Service

In today’s fast-evolving technological landscape, field service organizations face the urgent need to adapt their workforce development and training strategies to keep pace with changing skill demands and workforce dynamics. This panel brings together industry leaders to discuss innovative approaches for equipping technicians with the skills and knowledge necessary to thrive amid digital transformation. The conversation will focus on aligning training programs with emerging technologies, fostering continuous learning cultures, and addressing the challenges of a multigenerational workforce to ensure sustainable operational excellence.

Key Takeaways:

Gain insights into designing flexible, technology-enabled training programs that blend hands-on experience with digital learning tools to accelerate skill development.
Understand how to embed ongoing education and upskilling into daily workflows to keep pace with evolving service demands.
Explore strategies for leveraging diverse workforce strengths through mentorship and collaborative knowledge sharing.

Check out the incredible speaker line-up to see who will be joining Ray.

Download The Latest Agenda