Support teams managing high inquiry volumes face mounting pressure to respond faster, maintain accuracy, and scale without adding headcount. In this session, Ashok Kartham, CEO of Circuitry.ai, is joined by Ramzi El-Achkar, Director of Hardware Support at Hypertec, to discuss how AI-driven Decision Intelligence helps service and support teams automate interactions, streamline workflows, and deliver consistent, accurate resolutions. 

Hypertec is a High Performance Compute & AI data Center Construction, Health, Custom Manufacturing and Solutions Partner serving 3000+ customers in over 80 countries. Using real-world examples from Hypertec's service operations, attendees will learn how AI workers automate technical support from incoming support emails and calls, deflecting the majority of the support requests. 

What you'll learn: 

· Real-world examples showing how autonomous service reduces manual effort and improves responsiveness as service volume grows. 

· How Service Decision Intelligence and Autonomous Service Journeys differ from traditional CRM ticketing, generic copilots, knowledge base, and analytics tools. 

· How AI Advisors are trained on existing knowledge, diagnostic logs, historical expert responses, and ongoing technician feedback to continuously improve accuracy and close knowledge gaps. 

· Integrate with ERP, CRM, and knowledge systems to streamline and automate support and service workflows across multiple channels including email and phone support. 

· Practical steps to deploy AI-guided support workflows across your field service and support operations.