Ramki Pitchuiyer | Field Service East

Field Service East 2025

August 25 - 27, 2025

JW Marriott Orlando Grande Lakes, FL

Ramki Pitchuiyer

Ramki Pitchuiyer

Co-Founder and Customer Champion Ascendo.AI
Ramki is the Co-Founder and Chief Technology Officer at Ascendo.AI, a trailblazer in revolutionizing field and technical support with cutting-edge AI. Ascendo.AI is a pioneering AI-native solution, trusted by global organizations to proactively predict and resolve field service issues, enhancing customer experience and driving efficiency. Prior to Ascendo.AI, Ramki founded Paloras Corporation, a customer experience company recognized among the Top 100 Bay Area private businesses by revenue. An avid outdoor enthusiast, Ramki serves on the board of Mountaineers.Org, a non-profit organization dedicated to educating people on safe outdoor activities. He also mentors entrepreneurs and technology enthusiasts.

Day 3: Optimizing 4 Operations: Navigating Complexities in Parts, Pricing, and Warranty

12:30 PM Track C: AI Advisory Lab

Come get your most burning AI questions and concerns answered in private session with other field service leaders who are working with AI vendors on use cases relevant to your business. The vendors will feature technical AI experts and thought leaders (not salespeople); the field service practitioners will be director level and higher focused on AI strategy.  

Come to this session and meetings with one or two burning questions you want answered during these 15-minute meetings. 

How it will work:  

  • There will be 4-6 tables/stations, each featuring different vendors and client team featuring a unique use case or two
  • Each partner/client team will have given a quick 10-minute presentation during the general session on D1 or D2, explaining their use case and preliminary results. 
  • Attendees who sign up in advance of the event will be given priority. (1 appointment per person/company please to start.) 
  • At the appointment time, attendees can privately pose their questions to the AI experts and get focused and concrete feedback and advice about how best to proceed on their AI journey. 

ADVISORY STATIONS & USE CASES 

Station #1 Ascendo.AI

Field Service Use cases that show significant value

Kay Narayanan, CEO, Ascendo.AI

Station #2 Circuitry.ai

Autonomous Service Journey using AI-powered Service, Parts, and Warranty Decision Intelligence

Ashok Kartham, Founder & CEO, Circuitry.ai

Mark Hessinger, Strategic Advisor, Mark Hessinger Consulting

Dhruv Desai, Solutions Consultant, Circuitry.ai

Check out the incredible speaker line-up to see who will be joining Ramki.

Download The Latest Agenda