PJ Fernandez

Legacy systems hold critical historical data but lack agility. By integrating IoT and AI, organizations can reduce travel costs by 15-30%, improve first-time fix rates, and turn field service teams into proactive problem-solvers. This session explores how organizations can modernize legacy field service systems by integrating IoT, AI, and real-time diagnostics to eliminate inefficiencies, reduce costs, and enhance customer satisfaction. Attendees will learn how to bridge outdated systems with modern tools to achieve seamless data flow, predictive maintenance, and dynamic resource allocation-transforming aging infrastructure into strategic assets. Join our panelists as they share their expertise and real-world experiences in transforming field service operations for the digital age.

Key Takeaways:

• Integrate IoT sensors with legacy systems to enable real-time tracking and predictive maintenance
• Leverage AI analytics to prioritize high-risk assets and optimize technician dispatch16
• Empower customers with self-service portals and real-time diagnostics to build trust and reduce downtime