In this session, Peter explores how modern training strategies and digital tools can turn field technicians into confident, data-driven problem solvers who deliver faster fixes and better customer experiences. Drawing on real-world examples of mobile apps, interactive content, and AI-enabled knowledge resources now common across leading field service organizations, Peter will show how to design training that fits the way technicians actually work—on the move, under time pressure, and surrounded by complex assets. Attendees will learn how to connect asset-centric training, digital manuals, and structured knowledge bases into a cohesive ecosystem that shrinks onboarding time, boosts first-time fix rates, and makes technicians more self-sufficient in the field.

Key Takeaways