Field Service Amelia Island 2019

August 19 - 21, 2019

The Ritz-Carlton Amelia Island, FL


Nikki Bishop

Head of Global Field Service & Digital Operations

Monday, August 27 | Day One: Building World-Class Service Operations

Monday, August 27th, 2018

11:25 AM Interactive Workshop A: Winning Strategies For Making Digital Field Service A Reality And Not Just A Dream – And How Your Business Model Will Transform In The Process

  • Tackling the challenge of digital transformation of field service – getting buy in, delivering and driving sustainable change 
  • Leveraging digital technology to support service business model evolution 
  • Workforce enablement of personnel within your business
  • Workforce enablement of customers to be more efficient within their operations also how the enablement allows for more seamless interaction/collaboration of internal and customer personnel
  • Talent management techniques to support your digital workforce - handling the generational concerns, young early adopters vs. experienced traditionalists…we need both equally

Check out the incredible speaker line-up to see who will be joining Nikki.

Download The Latest Agenda