Field Service Amelia Island 2019

August 19 - 21, 2019

The Ritz-Carlton Amelia Island, FL

1.888.482.6012

Mike Shields


Founding Partner & Industry Strategist
eLogic

Tuesday, August 28 | Day Two: Digital Solutions To Achieve Customer Success

Tuesday, August 28th, 2018


11:35 AM Solution-Focused Toolbox Talks

Interactive small-group roundtable discussions. Pick the topics that will give you the most impactful tools to hit your goals. Through facilitated discussion you’ll tap into the collective expertise of 10 – 12 of your executive peers. Be in charge of what you learn and ask the questions you want answered.

Choose 2 (30 minutes each)

#1 Making Digital Transformation Real: How To Achieve All 4 Stages Of Transformation
David D. Douglas, VP Service Management, Scientific Games
David F. Giannetto, COO, Astea International

#2 Enterprise AR: Delivering On Its Promise With ROI
David Nedohin, Co-Founder And President, Scope AR

#3 Bridging The Talent Gap – Unique Ways Field Service Organizations Are Transforming Their Workforce
Jeff Bonnell, VP Industry Solutions, Coresystems Software USA

#4 Lessons Learned Around The Enterprise Deployment Of Augmented Reality
Scott Sobera, SVP Sales, Help Lightning

#5 Optimize Service Knowledge Management To Maximize Service Profitability
Andrew Thomas, Product Manager, Field Service Management, Mize
Joshua Russell, Project Business Analyst – Global Technical Service Projects, AGCO

#6 Solving For The Customer’s Desired Outcome
David Lopes, Senior Director, Design & Customer Innovation, ServiceSource

#7 Quickly Create Digital Applications For Real-Time Field Service Operations
Blaine Mathieu, Chief Product Officer, VANTIQ

#8 Monetizing Connected Devices – The New Model For Services
Mike Shields, Former Services Executive in Fortune 500 Manufacturing, Founding Partner & Industry Strategist, eLogic

2:25 PM PANEL: Using Connected Data And IoT To Create Advanced Services And Make Profitable Business Decisions

  • Up-leveling your IoT journey: Gauging where you are at and putting a plan in place to advance capabilities
  • Making useful business and customer decisions from your connected data
  • Using your data to validate and adapt maintenance schedules, customer experience, and revenue generation
  • Ensuring you are fully leveraging IoT to enhance service

Check out the incredible speaker line-up to see who will be joining Mike.

Download The Latest Agenda