Field Service Orlando 2025

August 25 - 27, 2025

JW Marriott Orlando Grande Lakes, FL

Melody Brown

Vice President of People & Team Engagement NPower

Melody Brown has served as NPower’s Chief Human Resources Executive since March 2016. She has 30 years of experience primarily in the field of human resources but has also led teams in customer care and corporate social responsibility for a Fortune 100 telecommunications company. During that time, she managed HR teams nationwide in support of 1,500 employees, responsible for DEI on the executive level, worked on numerous mergers and acquisitions, managed multi-million-dollar programmatic budgets, and spearheaded award-winning corporate responsibility initiatives. Melody is invested in her community and has served on the national board of A Call to Men, and the YWCA of Union County. She was formerly on the board of trustees for the Morris County Urban League, and the advisory board of the Center on Violence Against Women and Children at Rutgers University. Melody has a bachelor’s degree in political science from Adelphi University and a master’s degree from Fairleigh Dickinson University in organizational leadership. She is married to Dr. Charles Brown and has three children.

Day 1: The AI-Powered Service Revolution

1:00 PM Workshop 7: Embracing Change: Strategies for Workforce Development and Training in Field Service

In today’s fast-evolving technological landscape, field service organizations face the urgent need to adapt their workforce development and training strategies to keep pace with changing skill demands and workforce dynamics. This panel brings together industry leaders to discuss innovative approaches for equipping technicians with the skills and knowledge necessary to thrive amid digital transformation. The conversation will focus on aligning training programs with emerging technologies, fostering continuous learning cultures, and addressing the challenges of a multigenerational workforce to ensure sustainable operational excellence.

Key Takeaways:

  • Gain insights into designing flexible, technology-enabled training programs that blend hands-on experience with digital learning tools to accelerate skill development.
  • Understand how to embed ongoing education and upskilling into daily workflows to keep pace with evolving service demands.
  • Explore strategies for leveraging diverse workforce strengths through mentorship and collaborative knowledge sharing.

Check out the incredible speaker line-up to see who will be joining Melody.

Download The Latest Agenda