Melody Brown | Field Service East

Field Service East 2025

August 25 - 27, 2025

JW Marriott Orlando Grande Lakes, FL

Melody Brown

Vice President of People & Team Engagement NPower

Melody Brown has served as NPower’s Chief Human Resources Executive since March 2016. She has 30 years of experience primarily in the field of human resources but has also led teams in customer care and corporate social responsibility for a Fortune 100 telecommunications company. During that time, she managed HR teams nationwide in support of 1,500 employees, responsible for DEI on the executive level, worked on numerous mergers and acquisitions, managed multi-million-dollar programmatic budgets, and spearheaded award-winning corporate responsibility initiatives. Melody is invested in her community and has served on the national board of A Call to Men, and the YWCA of Union County. She was formerly on the board of trustees for the Morris County Urban League, and the advisory board of the Center on Violence Against Women and Children at Rutgers University. Melody has a bachelor’s degree in political science from Adelphi University and a master’s degree from Fairleigh Dickinson University in organizational leadership. She is married to Dr. Charles Brown and has three children.

Day 1: The AI-Powered Service Revolution

4:30 PM Workshop 16: Panel: Fueling the Talent Pipeline: Innovative Strategies for Recruitment in Field Service

As field service organizations grapple with a shrinking talent pool, aging workforce demographics, and rapid technological advancements, this panel will emphasize actionable strategies to bridge generational divides, leverage emerging technologies, and build sustainable talent ecosystems. The discussion will address how cross-generational collaboration can blend institutional knowledge with digital-native problem-solving, fostering innovation in IoT-driven service environments. Panelists will provide frameworks to operationalize these strategies, ensuring field service teams remain resilient amid workforce transitions and technological transformation.

Key Takeaways:

  • Utilize AI-driven talent matching and immersive AR/VR training platforms
  • Foster cross-generational collaboration
  • Develop adaptable workforce models 

Check out the incredible speaker line-up to see who will be joining Melody.

Download The Latest Agenda