Laurie Battaglia

Keynote Speaker and Workshop Leader Aligned at Work

Leadership Rebel. System Disruptor. Change Catalyst. Laurie Battaglia doesn't play by traditional leadership rules--she rewrites them. As CEO of Aligned at Work, this organizational culture maverick has spent decades dismantling toxic workplace hierarchies and replacing them with cultures where humans actually thrive. She's not your typical consultant who only talks theory. She's a battle-tested rebel who uses storytelling and truth-telling to make impact. Her signature approach champions vulnerability and transparency, turning "soft skills" into competitive advantages that drive measurable results. When Laurie takes the stage, comfort zones die. She challenges leaders to abandon outdated power structures and embrace the messy, authentic work of leading humans. CEO's call her message "essential," audiences describe it as "thought-provoking" and the results speak for themselves. Leaders finally understand that leading themselves first, and radical self-awareness is the secret weapon to creating workplaces where people soar!

Day 1: The AI-Powered Service Revolution

8:40 AM Keynote: Breaking All The Rules: Why Old Ways of Leading Don’t Work Anymore

Today’s Leaders are faced with more challenges than ever, especially when leading the humans at work. Workers expect far more than they ever have before. The Pandemic has brought mental health conversations to the forefront, ready or not. People at work are no longer tolerating the 24/7 demands, the subtle and not so subtle bullying, and the expectation that work overrides life. What’s a leader to do?

In this keynote, we’ll cover:

The rules of leadership that no longer work, and the NEW rules of leadership that do
Ways that your personal leadership style may need to change with the times
How to align yourself and your team to create a high-performing, psychologically safe team & workplace

1:50 PM Track A: Workshop 7: Embracing Change: Strategies for Workforce Development and Training in Field Service

In today’s fast-evolving technological landscape, field service organizations face the urgent need to adapt their workforce development and training strategies to keep pace with changing skill demands and workforce dynamics. This panel brings together industry leaders to discuss innovative approaches for equipping technicians with the skills and knowledge necessary to thrive amid digital transformation. The conversation will focus on aligning training programs with emerging technologies, fostering continuous learning cultures, and addressing the challenges of a multigenerational workforce to ensure sustainable operational excellence.

Key Takeaways:

Gain insights into designing flexible, technology-enabled training programs that blend hands-on experience with digital learning tools to accelerate skill development.
Understand how to embed ongoing education and upskilling into daily workflows to keep pace with evolving service demands.
Explore strategies for leveraging diverse workforce strengths through mentorship and collaborative knowledge sharing.

Check out the incredible speaker line-up to see who will be joining Laurie.

Download The Latest Agenda