Laurie Battaglia

Today’s Leaders are faced with more challenges than ever, especially when leading the humans at work. Workers expect far more than they ever have before. The Pandemic has brought mental health conversations to the forefront, ready or not. People at work are no longer tolerating the 24/7 demands, the subtle and not so subtle bullying, and the expectation that work overrides life. What’s a leader to do?

In this keynote, we’ll cover:

• The rules of leadership that no longer work, and the NEW rules of leadership that do
• Ways that your personal leadership style may need to change with the times
• How to align yourself and your team to create a high-performing, psychologically safe team & workplace

In today’s fast-evolving technological landscape, field service organizations face the urgent need to adapt their workforce development and training strategies to keep pace with changing skill demands and workforce dynamics. This panel brings together industry leaders to discuss innovative approaches for equipping technicians with the skills and knowledge necessary to thrive amid digital transformation. The conversation will focus on aligning training programs with emerging technologies, fostering continuous learning cultures, and addressing the challenges of a multigenerational workforce to ensure sustainable operational excellence.

Key Takeaways:

• Gain insights into designing flexible, technology-enabled training programs that blend hands-on experience with digital learning tools to accelerate skill development.
• Understand how to embed ongoing education and upskilling into daily workflows to keep pace with evolving service demands.
• Explore strategies for leveraging diverse workforce strengths through mentorship and collaborative knowledge sharing.