Karpagam "Kay" Narayanan

CEO Ascendo AI

Karpagam “Kay” Narayanan is an accomplished technology executive, entrepreneur, and board leader with over two decades of experience driving innovation in enterprise software and AI. She is the founder and CEO of Ascendo.ai, a company delivering AI-powered agents for complex B2B service and support environments.

Previously, she co-founded Paloras, which was acquired by Amazon’s Lab126. Kay has been recognized among the Top 100 Businesses in the Bay Area and honored by Forbes and CIO Review for her leadership in high-growth software ventures. She was the first female board member of TiE Silicon Valley, served as an angel investor with the TiE Angels—a Top 20 angel fund—and is a long-time advocate for STEM education through Girl Scouts, Maker Faire, and regional robotics programs

Day 2: Exploring Service Business Model & Value Creation: Mastering Service Contract Execution

11:20 AM Technology and Partner-Led Roundtables

Table #1- From AI Strategy to Success: Transforming Field Service with Turn-by-Turn Resolutions

Brian Bachofner, VP Product Marketing, Neuron7.ai

Table #2- AI-Driven Decision Intelligence for Optimized Field Service Productivity and Efficiency

Dhruv Desai, Solutions Consultant, Circuitry.ai

Mark Hessinger, Field Service Global Leader

Table #3- Adding the ‘P’ to Your P&L: How Unified Service & Aftermarket Drive Predictable Growth

Karo Sadowicz, Director of Product Marketing, Syncron

Table #4- Field Service Modernization: How do you stack up against your peers?

Brett Buresh, Field Service Leader Senior Manager, Deloitte Consulting LLP

Table #5- Myths, Realities, ROI, Usecases of AI agents in Field Service

Kay Narayanan, CEO, Ascendo.AI

Table #6- - Mentor in the Machine: How AI Amplifies Field Service Mastery

Greg Lush, VP Field Service Innovation, Calian

Day 3: Optimizing 4 Operations: Navigating Complexities in Parts, Pricing, and Warranty

12:30 PM Track C: AI Advisory Lab

Come get your most burning AI questions and concerns answered in private session with other field service leaders who are working with AI vendors on use cases relevant to your business. The vendors will feature technical AI experts and thought leaders (not salespeople); the field service practitioners will be director level and higher focused on AI strategy.

Come to this session and meetings with one or two burning questions you want answered during these 15-minute meetings.

How it will work:

There will be 4-6 tables/stations, each featuring different vendors and client team featuring a unique use case or two
Each partner/client team will have given a quick 10-minute presentation during the general session on D1 or D2, explaining their use case and preliminary results.
Attendees who sign up in advance of the event will be given priority. (1 appointment per person/company please to start.)
At the appointment time, attendees can privately pose their questions to the AI experts and get focused and concrete feedback and advice about how best to proceed on their AI journey.

ADVISORY STATIONS & USE CASES

Station #1 Ascendo.AI

Field Service Use cases that show significant value

Kay Narayanan, CEO, Ascendo.AI

Station #2 Circuitry.ai

Autonomous Service Journey using AI-powered Service, Parts, and Warranty Decision Intelligence

Ashok Kartham, Founder & CEO, Circuitry.ai

Mark Hessinger, Strategic Advisor, Mark Hessinger Consulting

Dhruv Desai, Solutions Consultant, Circuitry.ai

Check out the incredible speaker line-up to see who will be joining Karpagam "Kay".

Download The Latest Agenda