Josh Westling

As field service organizations grapple with a shrinking talent pool, aging workforce demographics, and rapid technological advancements, this panel will emphasize actionable strategies to bridge generational divides, leverage emerging technologies, and build sustainable talent ecosystems. The discussion will address how cross-generational collaboration can blend institutional knowledge with digital-native problem-solving, fostering innovation in IoT-driven service environments. Panelists will provide frameworks to operationalize these strategies, ensuring field service teams remain resilient amid workforce transitions and technological transformation.

Key Takeaways:

• Utilize AI-driven talent matching and immersive AR/VR training platforms
• Foster cross-generational collaboration
• Develop adaptable workforce models