Josh Russell

Discover how a global manufacturer partnered with Circuitry.ai to improve its service operations using AI-powered decision intelligence. Faced with rising service costs, complex repairs, and technician shortages, the company set out to create an autonomous service journey where field teams, contact centers, and customers instantly get the right answers, the right fix, the right part, and the right decision every time.

This case study explores how AI advisors, analysts, and agents were deployed to guide diagnostics, recommend repairs, automate claims, and ensure parts availability.

You'll get actionable insights on:

• Accelerating resolutions with real-time AI guidance.
• Removing guesswork in diagnostics and repairs.
• Automating claims and parts decisions.
• Seamlessly connecting AI with FSM and CRM tools.

This session is for you if you want to scale technician performance, improve service efficiency, and deliver excellent customer outcomes.