August 25 - 27, 2025
JW Marriott Orlando Grande Lakes, FL
In today’s rapidly digitizing service landscape, finding the right balance between technological efficiency and genuine human connection is more critical than ever. This expert panel brings together leaders from across the service industry to explore how organizations can harness the power of automation while preserving the personal touch that builds lasting customer relationships. Drawing on their collective experience, the panelists will share practical approaches for integrating advanced technology with emotionally intelligent service delivery.
Key Takeaways:
In this interactive workshop, John will share strategies for managing a workforce that spans four generations. Attendees will learn how to bridge generational divides, optimize knowledge sharing, and create inclusive cultures that harness diverse perspectives. Serving as the Director of Service Programs for W&H Group- John spearheads service tech initiatives that require collaboration across diverse teams, participants will leave with frameworks to retain institutional knowledge, engage emerging talent, and align multigenerational teams around measurable business outcomes.
Key Takeaways:
Check out the incredible speaker line-up to see who will be joining John.
Download The Latest Agenda