John Chrisentary

This panel discussion explores the delicate equilibrium between leveraging technology to streamline processes and maintaining the human touch that fosters meaningful customer relationships.

Key Takeaways:

• Hybrid Service Model: Combine AI efficiency with human empathy for complex issues.
• Emotional Intelligence Training: Enhance customer service representatives' ability to connect emotionally.
• Data-Driven Adaptation: Use customer feedback to refine the balance between automation and human interaction.

Discover strategies for managing a workforce that spans four generations. Learn how to leverage the strengths of each generation, facilitate knowledge transfer, and create a cohesive team culture that drives innovation and productivity.