Field Service East 2025

August 25 - 27, 2025

JW Marriott Orlando Grande Lakes, FL

John Castro

Director of Safety & Risk Management H.T. Lyons

Day 1: The AI-Powered Service Revolution

10:40 AM Workshop 3: Safety First, Always: Cultivating a Culture of Zero Incidents in Field Service

John Castro brings a unique blend of military precision and insight to workplace safety, with 10 years of leadership experience in the U.S. Army Special Operations Command. His background in risk management, strategic planning, and counseling informs his approach to fostering safety cultures that prioritize human behavior alongside operational efficiency. This hands-on workshop addresses the critical balance between operational demands and safety imperatives in field service environments. John will demonstrate how to embed a zero-incident mindset across all organizational levels, drawing on military-grade risk assessment frameworks and psychological principles to drive lasting behavioral change.

Key Takeaways:

  • Adapt risk assessment and decision-making frameworks refined through military operations to field service environments.
  • Develop safety systems that account for cognitive biases, stress responses, and team dynamics. 
  • Equip managers with tools to model safety-first behaviors, from daily toolbox talks to incident debriefs.

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda