Jill Woerner is the Director of Field Service and Hardware Operations at Hydrow, where she oversees global service strategy, onsite repair execution, and technical operations for connected fitness equipment. With over a decade of experience in field service leadership, Jill has a proven track record of building high-performing teams, scaling service infrastructures, and implementing training programs that drive operational excellence and customer satisfaction. She brings deep expertise in technical service management, logistics, and cross-functional operations, thriving at the intersection of people, process, and performance. Prior to joining Hydrow, she held leadership roles at Advanced Instruments and Beckman Coulter Life Sciences, where she led North American service and support organizations across the life sciences sector. Her background in biomedical engineering and her time as a field service engineer, gives her a unique perspective on frontline challenges and a passion for enabling teams with the tools and structure they need to succeed.