Jill Woerner

This panel brings together industry leaders to explore the most effective tools and tactics for improving knowledge sharing throughout field service organizations. Panelists each offer unique perspectives shaped by their leadership in procurement, operations, and field service management. The session will address the persistent challenges of fragmented information and the risks of knowledge hoarding, which can hinder responsiveness and innovation in field service teams. Panelists will share real-world examples of how implementing AI-powered knowledge platforms and mobile-friendly collaboration tools can centralize critical information, making it accessible to both office and field staff in real time. They’ll discuss how to design user-friendly knowledge repositories, promote open communication, and encourage leadership to actively champion knowledge sharing initiatives 

Key Takeaways: 

• Implement AI-powered and mobile-friendly knowledge platforms to centralize information, enhance accessibility, and support real-time collaboration for field service teams 
• Foster a culture of open communication and continuous learning by encouraging leadership advocacy, cross-team projects, and recognition programs that reward knowledge sharing and collaboration 
• Integrate knowledge management seamlessly into daily workflows by designing user-friendly repositories, utilizing feedback for continuous improvement, and ensuring field technicians can easily access and contribute to organizational knowledge