Jill Woerner

Director of Field Service and Hardware Operations Hydrow

Jill Woerner is the Director of Field Service and Hardware Operations at Hydrow, where she oversees global service strategy, onsite repair execution, and technical operations for connected fitness equipment. With over a decade of experience in field service leadership, Jill has a proven track record of building high-performing teams, scaling service infrastructures, and implementing training programs that drive operational excellence and customer satisfaction. She brings deep expertise in technical service management, logistics, and cross-functional operations, thriving at the intersection of people, process, and performance. Prior to joining Hydrow, she held leadership roles at Advanced Instruments and Beckman Coulter Life Sciences, where she led North American service and support organizations across the life sciences sector. Her background in biomedical engineering and her time as a field service engineer, gives her a unique perspective on frontline challenges and a passion for enabling teams with the tools and structure they need to succeed.

Day 3: Optimizing 4 Operations: Navigating Complexities in Parts, Pricing, and Warranty

11:00 AM Panel: Tools & Tactics for Improving Knowledge Sharing Throughout Your Service Organization

This panel brings together industry leaders to explore the most effective tools and tactics for improving knowledge sharing throughout field service organizations. Panelists each offer unique perspectives shaped by their leadership in procurement, operations, and field service management. The session will address the persistent challenges of fragmented information and the risks of knowledge hoarding, which can hinder responsiveness and innovation in field service teams. Panelists will share real-world examples of how implementing AI-powered knowledge platforms and mobile-friendly collaboration tools can centralize critical information, making it accessible to both office and field staff in real time. They’ll discuss how to design user-friendly knowledge repositories, promote open communication, and encourage leadership to actively champion knowledge sharing initiatives

Key Takeaways:

Implement AI-powered and mobile-friendly knowledge platforms to centralize information, enhance accessibility, and support real-time collaboration for field service teams
Foster a culture of open communication and continuous learning by encouraging leadership advocacy, cross-team projects, and recognition programs that reward knowledge sharing and collaboration
Integrate knowledge management seamlessly into daily workflows by designing user-friendly repositories, utilizing feedback for continuous improvement, and ensuring field technicians can easily access and contribute to organizational knowledge

Check out the incredible speaker line-up to see who will be joining Jill.

Download The Latest Agenda