Guarav Iyer

Systems Application Engineer Freudenberg Battery Power Systems

As a Systems Application Engineer at Freudenberg Battery Powered Systems, Gaurav manages customer service support for all field issues reported across the world, with an expertise in complex battery system issues and safety events. Gaurav enjoys exploring new technologies and staying updated with the latest advancements in the field. To this effect, he works to enhance the status quo of the company's Field Service department by leveraging cutting-edge technologies such as machine learning models, large language model (LLM) agents, AR/VR, and predictive diagnostic automation.

Day 1: The AI-Powered Service Revolution

11:30 AM Track B: Workshop 2: Predictive Service: The Next Frontier in Customer Experience

This interactive workshop explores how predictive service models are redefining customer expectations and operational excellence. Gaurav will demonstrate how integrating IoT data streams with AI-driven analytics enables organizations to preemptively address customer needs, transforming service delivery from reactive troubleshooting to proactive partnership.

Key Takeaways:

Understand how real-time IoT sensor data and machine learning algorithms predict equipment failures and customer pain points before they disrupt operations.
Identify how analyzing behavioral patterns and operational data reveals upsell possibilities and service gaps.
Apply frameworks that integrate predictive analytics into operational workflows to reduce costs and improve efficiency.

Check out the incredible speaker line-up to see who will be joining Guarav.

Download The Latest Agenda