Greg Lush | Field Service East

Field Service East 2025

August 25 - 27, 2025

JW Marriott Orlando Grande Lakes, FL

Greg Lush

Vice President, Innovation EMCOR Service Mesa Energy Systems

Greg Lush is a transformative service-industry leader with over 40 years of hands-on and executive experience. He began his career as a distributed controls technician, mastering technical troubleshooting before configuring international service organizations. Early on, he created and delivered training programs to elevate service delivery and professional development. As Senior Vice President of Innovation at Calian, Greg leads the development and deployment of AI tools and learning models at the point of service. He drives strategic research and development, differentiating service organizations through modern technologies, data sciences, and workforce-science approaches. His innovations include activity-tracking systems, worker-qualification frameworks, and objective “point-of-service” measurement tools. Prior to Calian, Greg served as Chief Information Officer at The Linc Group, Chief Innovation Officer at The Service Companies, and Vice President of Innovation at ABM Industries. At ABM Industries, he invented an activity management platform that became the foundation for QMerit. A sought-after industry expert, Greg shares his insights on social media and as a keynote speaker at global trade shows and conferences. His diverse roles; from field technician to C-suite executive, give him a unique, 360-degree perspective on service excellence.

Day 2: Exploring Service Business Model & Value Creation: Mastering Service Contract Execution

11:25 AM Technology and Partner-Led Roundtables

Table #1- From AI Strategy to Success: Transforming Field Service with Turn-by-Turn Resolutions 

Brian Bachofner, VP Product Marketing, Neuron7.ai 

Table #2- AI-Driven Decision Intelligence for Optimized Field Service Productivity and Efficiency

Dhruv Desai, Solutions Consultant, Circuitry.ai

Mark Hessinger, Field Service Global Leader

Table #3- Adding the ‘P’ to Your P&L: How Unified Service & Aftermarket Drive Predictable Growth

Karo Sadowicz, Director of Product Marketing, Syncron 

Table #4- Field Service Modernization: How do you stack up against your peers?

Brett Buresh, Field Service Leader Senior Manager, Deloitte Consulting LLP

Table #5- AI Agents as your Service teammate

Kay Narayanan, CEO, Ascendo.AI

Table #6- - Mentor in the Machine: How AI Amplifies Field Service Mastery

Greg Lush, VP Field Service Innovation, Calian 

 

Check out the incredible speaker line-up to see who will be joining Greg.

Download The Latest Agenda