Field Service Amelia Island 2019

August 19 - 21, 2019

The Ritz-Carlton Amelia Island, FL


Fred Walkover

Vice President, Operations – Mid-Atlantic
Altice USA

Monday, August 27 | Day One: Building World-Class Service Operations

Monday, August 27th, 2018

4:10 PM Interactive Workshop L: Industry Board Rooms

A facilitated strategy and best practice discussion with up to 20 participants around the nuances of your specific industry, including:  (choose one)

#1 Medical Device
Patrick Dell, Regional Director of Service, Varian Medical Systems

#2 Small & Medium Business (SMB)
Scott Wooden, Field Service Manager, Card-Monroe Corp

#3 Telecom
Fred Walkover, VP of Operations, Altice Technical Services

#4 3rd Party Service Providers
Heather Cone, Head of Platform Design, ServiceLive
Amy Corwin, Manager, National Contractor Services, ServiceLive

Tuesday, August 28 | Day Two: Digital Solutions To Achieve Customer Success

Tuesday, August 28th, 2018

8:40 AM PANEL: Balancing Cost of Service With First Time Fix And Customer Satisfaction

  • With competing KPIs, how should you prioritize and make decisions?
  • Being agile enough to respond to market conditions
  • Determining what an ideal balance is for your organization
  • Having the right software, tools, and processes in place to achieve the best balance

Check out the incredible speaker line-up to see who will be joining Fred.

Download The Latest Agenda