Fernando Vivieca
Caribbean Field Service Director DISS (Siemens Healthineers Partner)
August 12, 2026
11:30 AM Practitioner-Led Roundtables
Joining service executive-led roundtable discussions gives you direct access to peer-tested strategies, unfiltered lessons learned, and practical ideas you can immediately apply to elevate your own service organization
Table #1: Not One-Size-Fits-All: Vetting Systems to Tightly Define Workflows and Put the Right Tools in Your Frontline's Hands
Steve Burks, General Manager, CPM Pipelines
Table #2: Lifecycle Excellence: Maximizing Uptime and Cost Efficiency Through Holistic Management and Spare Parts Optimization
Kausar Kahn, Director Service Lifecycle Management, Siemens
Table #3: TIPS to Talent: Unlocking Technical Knowledge, Tribal Expertise, and Field Access to Accelerate Time-to-Competency
Ben Hoelscher, Technical Support Center Manager, Crown Equipment
Table #4: From Expense to Advantage: Redefining Training Through Metrics, Ecosystems, and Continuous Knowledge Flow
Kristen Scutella, National Service Vice President & Director, Comfort Systems
Table #5: Turning Training from a Cost Center into a Value Driver: Metrics, Learning Ecosystems, and Knowledge Transfer
Juan Cruz, Sr. Manager, Field Service - Robotics Solutions Engineering, Johnson & Johnson Medtech
Table #6: Beyond Price & Tech: New Growth Levers in Service Organizations
Fernando Viveca, Caribbean Field Service Director, DISS (Siemens Healthineers Partner)
Check out the incredible speaker line-up to see who will be joining Fernando.
Download The Latest Agenda