Ecudemio Gutierrez Jr. | Field Service East

Field Service East 2025

August 25 - 27, 2025

JW Marriott Orlando Grande Lakes, FL

Ecudemio Gutierrez Jr.

Director of Safety DC Water

Day 1: The AI-Powered Service Revolution

1:50 PM Track C: Workshop 9: Exploring Tools and Technology to Optimize Technician Safety Onsite

With over 24 years of frontline safety leadership in high-risk industries-including chemical plants, LNG facilities, and large-scale infrastructure projects-Ecudemio Gutierrez II has pioneered the integration of advanced technologies into occupational health programs. This session will dissect how emerging tools are redefining onsite safety protocols, moving beyond reactive measures to predictive, tech-enabled prevention. Attendees will leave equipped with actionable strategies to integrate these technologies, creating safer worksites that prioritize both technician well-being and operational productivity. Ecudemio will demonstrate how to:

  • Utilize machine learning algorithms that analyze historical incident data, weather patterns, and real-time equipment telemetry to forecast hazards like structural failures or toxic exposure risks.
  • Leverage AR/VR platforms to simulate high-stakes scenarios allowing technicians to refine muscle memory and decision-making under stress.
  • Replace manual audits with IoT-enabled checklists and blockchain-secured reporting systems to ensure real-time adherence to OSHA and industry-specific regulations.

Day 3: Optimizing Aftermarket Operations: Navigating Complexities in Parts, Pricing, and Warranty

3:05 PM Panel: Tools & Tactics for Improving Knowledge Sharing Throughout Your Service Organization

This panel brings together industry leaders to explore the most effective tools and tactics for improving knowledge sharing throughout field service organizations. Panelists each offer unique perspectives shaped by their leadership in procurement, operations, and field service management. The session will address the persistent challenges of fragmented information and the risks of knowledge hoarding, which can hinder responsiveness and innovation in field service teams. Panelists will share real-world examples of how implementing AI-powered knowledge platforms and mobile-friendly collaboration tools can centralize critical information, making it accessible to both office and field staff in real time. They’ll discuss how to design user-friendly knowledge repositories, promote open communication, and encourage leadership to actively champion knowledge sharing initiatives 

Key Takeaways: 

  • Implement AI-powered and mobile-friendly knowledge platforms to centralize information, enhance accessibility, and support real-time collaboration for field service teams 
  • Foster a culture of open communication and continuous learning by encouraging leadership advocacy, cross-team projects, and recognition programs that reward knowledge sharing and collaboration 
  • Integrate knowledge management seamlessly into daily workflows by designing user-friendly repositories, utilizing feedback for continuous improvement, and ensuring field technicians can easily access and contribute to organizational knowledge

Check out the incredible speaker line-up to see who will be joining Ecudemio.

Download The Latest Agenda