This mastermind session gathers leaders who are redesigning training around measurable outcomes—tying programs to specific field KPIs such as first time fix, incident rates, and attach/upsell—and treating their training function as a main driver to improve service performance. Participants will explore how to blend formal courses with peer to peer coaching, on the job practice, and knowledge transfer tools, and combining data so they can demonstrate how learning changes behaviors and drives safety, quality, and revenue over time. Blend formal learning with peer to peer and on the job.

• Designing training initiatives around performance outcomes and field KPIs
• Blending formal learning with peer-to-peer and knowledge sharing practices so development is continuous
• Creating frameworks and metrics for tracking how training influences safety, quality and revenue