Dr. Lisa Ferlita

Sr. Director/GM Asset Management Services (IES) Thermo Fisher Scientific

Dr. Lisa Ann Ferlita is the Senior Director and General Manager of Asset Management Services (AMS) at Thermo Fisher Scientific, where she leads a large, multi-functional organization focused on helping customers maximize the performance, reliability, and lifecycle value of their scientific assets. She is responsible for driving operational excellence, customer success, commercial growth, and strategic transformation across the business.

With more than 40 years of leadership experience spanning advanced manufacturing, healthcare, analytical instrumentation, and life sciences, Dr. Ferlita has built a reputation for transforming organizations, developing high-performing leaders, and creating customer-centric operating models that deliver measurable business results. Throughout her career, she has led large-scale service transformations, organizational redesigns, operational excellence initiatives, and enterprise growth strategies across complex global organizations.

Dr. Ferlita holds a Doctorate in Management with a specialization in Global Leadership. She is passionate about developing leaders who inspire trust, build accountability, and foster cultures where people feel empowered, valued, and connected to a shared purpose. Her leadership philosophy centers on continuous improvement, collaboration, innovation, and delivering exceptional experiences for both employees and customers.

Having lived and worked in 129 countries, Dr. Ferlita brings a uniquely global perspective to leadership, cultural intelligence, organizational transformation, and customer engagement. She is an international keynote speaker and the author of the forthcoming book, The Weight of Leadership: Leading Without Losing Yourself, which explores the often-unseen realities of executive leadership, resilience, personal growth, and leading with authenticity.

At Field Service East, Dr. Ferlita will share practical strategies for breaking down organizational silos, connecting service functions into a unified operational nervous system, and building leadership disciplines that enable faster decisions, stronger collaboration, and world-class customer outcomes.