Doug Beck

In an era where service revenue increasingly drives profitability, organizations face critical challenges in aligning isolated departments, harmonizing data ecosystems, and embedding customer insights into revenue strategies. Join our expert panelists- Jim, Ashley, Jatin, and Doug while they discuss how leaders across industries are breaking down barriers between finance, operations, sales, and service teams to unlock hidden revenue potential. Drawing on decades of collective experience in HVAC, medical imaging, industrial automation, and global service delivery, they will reveal actionable frameworks to transform service from a cost center to a profit engine.

Key Takeaways:

• Implement a holistic revenue alignment strategy that integrates service offerings with overall business objectives to drive growth and profitability.
• Foster cross-departmental collaboration and communication to break down silos and create a unified approach to service revenue management.
• Leverage data analytics and customer insights to optimize service offerings, pricing strategies, and delivery models for improved revenue performance.

This keynote explores how manufacturers can fundamentally reshape their aftermarket services by embedding predictive maintenance strategies, turning what was once a cost center into a dynamic source of profitability and customer value. As industrial systems become more complex and uptime expectations climb, predictive maintenance-powered by real-time data, IoT sensors, and advanced analytics-enables organizations to anticipate failures, optimize service delivery, and differentiate themselves in a crowded market. Drawing on over 25 years of leadership across power, digital, energy, and industrial automation, Doug brings deep expertise in building service cultures rooted in trust, technology, and measurable results. He will share real-world examples of how predictive maintenance drives profitability-by reducing unplanned downtime, lowering maintenance costs, and enabling new value-added service offerings. He will also discuss the importance of a strong safety culture, robust documentation, and leveraging partnerships and digital platforms to maintain compliance and operational excellence in a rapidly changing industrial landscape.

Key Takeaways:

• Transform aftermarket services into profit centers by implementing predictive maintenance and value-added service models.
• Harness real-time data and analytics to proactively optimize maintenance schedules, resource allocation, and service delivery.
• Differentiate your business by offering predictive maintenance as a premium, customer-focused service that enhances reliability and builds long-term loyalty.