Dhruv Desai
Solution Consultant Circuitry.ai
Dhruv Desai is a Solution Consultant at Circuitry.AI, where he helps industrial equipment manufacturers and service-driven organizations use AI to improve service, parts, warranty, and field operations. With a background in solutions consulting and product ownership across SaaS, AI, and enterprise technology, Dhruv brings experience translating complex workflows, technical documentation, and service challenges into practical AI use cases.
August 11, 2026
11:40 AM Technology and Partner-Led Roundtables
Technology partner-led roundtables give field service leaders a confidential forum to benchmark strategies, pressure-test technology roadmaps, and co-create practical solutions with peers and experts who live the same challenges every day
If you're interested in sharing thought leadership during these interactive sessions contact Rachel.Muser@wbresearch.com
Table #1- to Autonomous Service Journeys: How AI Agents Are Transforming Service and Support Operations
Improving resolution speed, first-time fix rates, and technician productivity remains a priority for service leaders, even as the complexity of service environments continues to grow. This executive roundtable will explore how organizations can move beyond traditional knowledge management and point solution AI toward autonomous service and support journeys powered by decision intelligence and AI agents.
Designed for service and support executives, the discussion will focus on how service organizations can capture value from underused knowledge sources. Participants will discuss how AI can mine this knowledge, identify patterns, and turn it into actionable guidance for support teams, field technicians, parts teams, and service operations.
Led by Josh Russell, VP, Product Management, and Dhruv Desai, Solution Consultant, at Circuitry.ai, the session will bring an industry practitioner perspective on what it takes to deploy AI in real service environments.
Join us for interactive discussions and exercises. By the end of the roundtable, participants will be able to:
- Understand how to turn service knowledge into decision-ready intelligence
- Define the right KPI model for autonomous service journeys
- Identify high-value AI agent use cases across the service journey
- Evaluate the path from AI assistance to autonomous service execution
Josh Russell, VP, Product Management, Circuitry.ai
Dhruv Desai, Solutions Consultant, Circuitry.ai
Fred Ritz, Vice President NORAM Field Service Operations, Quadient
Table #2- Stopping Dispatches Before They Start
Karl Storz built structured troubleshooting to guide their field technicians. It ended up doing much more. Their technical support team ran with the same approach and began resolving issues remotely, deflecting dispatches at more than double the goal they set.
This is the kind of result that raises a question every service leader is sitting with today. What does it really take to make an organization AI ready? Robert Brown of Karl Storz North America joins Neuron7's Brian Bachofner to talk through how they are turning the expertise inside their field and support teams into a foundation they can build on, and why that foundation gives them the confidence to take AI into new parts of the business.
Bring your own challenges and trade notes with peers working through the same questions
Robert Brown, Regional Manager, Performance Support, Karl Storz North America
Brian Bachofner, Senior Vice President Marketing & Business Development, Neuron7.ai
Table #3- Hosted by Echo360
Check out the incredible speaker line-up to see who will be joining Dhruv.
Download The Latest Agenda