20 + years in Customer Support and Field Service Management
17 years with Fluid Management, a business of IDEX Corporation, and based out of Wheeling, IL. We are leading manufacturer of Automatic Dispensers, Paint Shakers and Paint Mixers. Our variable service model of In House Technical Support, Factory Direct Field Technicians & Regional Managers, and a Certified Partner Network support over 25,000 pieces of equipment in Big Box Retailers, Mass Merchants, Hardware Co-Ops and Paint Manufacturers.
Held various management positions of increasing responsibility within Fluid Management, focusing on continuous improvement, technical automation, and best in class customer support. Fluid Management’s Customer Support Operations is continuously developing and automating standardized processes and workflows and refining their omni-channel support capabilities.
Check out the incredible speaker line-up to see who will be joining Dan.