Corey Cassel

This panel discussion explores the delicate equilibrium between leveraging technology to streamline processes and maintaining the human touch that fosters meaningful customer relationships.

Key Takeaways:

• Hybrid Service Model: Combine AI efficiency with human empathy for complex issues.
• Emotional Intelligence Training: Enhance customer service representatives' ability to connect emotionally.
• Data-Driven Adaptation: Use customer feedback to refine the balance between automation and human interaction.

Suggested Topics:

Table #1-Advancements in Tools and Technology for Field Service Trades

Corey Cassel, Senior Implementation Analyst, Catalina USA

Table #2-Best Practices for Managing Field Service Operations Across Trades

Roger Bias, Sr. Global Field Operations and Process Improvement Manager, Catalina Marketing

Table #3-Integrating technology legacy systems in Data Optimization

Table #4-Cultivating Service Value: Strategies for Organizational Alignment from Field to Management

Steve Nava, Sr. Director Service & Support, LGC Diagnostics & Genomics

Table #5-Optimizing Third-Party Partnerships: A Data-Driven Approach to Decision Making

Table #6- Unlocking Emotional Intelligence: The Hidden Superpower of Top-Performing Field Technicians

Hosts: Neuron 7, Circuitry.ai