Christy Constantine

Customer Success Manager SIMCO Electronics

Christy Constantine is a Customer Success Manager at SIMCO Electronics who focuses on building strong customer relationships and helping clients improve operational performance. As a Lean Six Sigma Green Belt, she brings a process-improvement mindset and consultative approach to identifying challenges, optimizing service programs, and delivering measurable value. Christy works closely with customers and cross-functional teams to develop solutions that address immediate needs while supporting long-term efficiency, satisfaction, and growth.

August 11, 2026

1:30 PM Track A: Field Service Readiness: Improving Uptime and Compliance

Medical device field service teams face constant pressure to stay audit-ready while minimizing downtime and keeping technicians productive. Managing calibration schedules, tool availability, and logistics across a distributed workforce can quickly become a bottleneck.

In this session, we'll explore a real-world case study from a leading medical device manufacturer that addressed these challenges using the SIMCO Calibrated Asset & Readiness Exchange (C.A.R.E.) package. You'll learn how the organization improved field service readiness and compliance without increasing inventory or adding administrative burden for Field Service Engineers.

Attendees will learn:

How proactive toolkit exchanges helped maintain uninterrupted field service operations, even in high-demand environments
The compliance approach that ensured all tools met industry standards with fully traceable, audit-ready calibration records
Inventory optimization practices that reduced excess equipment while maintaining service readiness
Key logistics lessons that allowed Field Service Engineers to stay focused on service delivery rather than tool management

This session is designed for field service leaders and operations teams looking for practical, proven approaches to improving readiness, compliance, and efficiency in medical device service environments.

Check out the incredible speaker line-up to see who will be joining Christy.

Download The Latest Agenda