Cheyenne Starks

Innovation Manager Comfort Systems USA

Cheyenne Starks is the Innovation Manager for Comfort Systems USA. She has served in customer service roles for the past 10 years. In previous roles, her focus has been on implementation of financial procedures, training and development for technology/software, and coordination for customer service. She is passionate about customer satisfaction, procedural enhancements, as well as learning how to help people change their lives through innovation.

Day 1: The AI-Powered Service Revolution

1:50 PM Track B: Workshop 8: Creating a Customer-Centric Service Culture

In an increasingly competitive marketplace, placing the customer at the heart of every decision is essential for service organizations aiming to build loyalty and drive growth. This panel brings together industry leaders to explore how to map the customer journey, identify critical pain points, and develop strategies that consistently exceed customer expectations at every interaction. Attendees will gain insights into implementing a customer-centric mindset across teams and processes, ensuring every touchpoint delivers value and fosters lasting relationships.

Key Takeaways:

Learn how to map all customer touchpoints to uncover hidden friction and opportunities for improvement, enabling a seamless and personalized experience.
Understand how training and autonomy enable employees to act decisively and empathetically, turning challenges into positive customer moments.
Discover methods to systematically collect, analyze, and act on customer insights to drive continuous service enhancements.
Shift focus from traditional operational KPIs to customer-centric measures that reflect satisfaction, effort, and loyalty.

Check out the incredible speaker line-up to see who will be joining Cheyenne.

Download The Latest Agenda