Field Service Amelia Island 2019

August 19 - 21, 2019

The Ritz-Carlton Amelia Island, FL


Carlos Zuniga

Vice President, Operations
Cross Country Home Services

Wednesday, August 29 | Day Three: Culture, Tools, And Team: Contributing To The Next Generation Of Service Success

Wednesday, August 29th, 2018

12:10 PM NPS Best Practices To Measure Service Network Satisfaction

Most service organizations use NPS to measure the effectiveness of their service programs. But how can you be sure your NPS is gathering the information you need that contributes to necessary changes to make your customer happy? Carlos will share how his organization made the shift, which will align your operations up for success.

Check out the incredible speaker line-up to see who will be joining Carlos.

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