Invite Only

Service and support leaders are under pressure to scale performance while an aging technician base retires, Gen Z expectations rise, and AI reshapes how work gets done. This session equips heads of service organizations with practical strategies to deepen their leadership bench, redesign training for speed and impact, and build a culture that retains high-potential talent longer—without sacrificing customer outcomes or margins. You will hear how leading service organizations are hiring for core potential over experience, compressing time-to-productivity with structured bootcamps and tiered skill frameworks, and using coaching, career-pathing, and modern tools as magnets for the next generation of technicians and frontline leaders.

• Recruiting for attitude and aptitude, then using tiered skill paths, mentorship, and coaching to grow future leaders
• Exploring best-practices in in onboarding, bootcamps and AI-enabed knowledge support that cut time-to-productivity
• Developing leadership habits, development practices and tech investments that attract talent while keeping senior expertise in the business longer 

Invite-Only

Service and support leaders are under pressure to scale performance while an aging technician base retires, Gen Z expectations rise, and AI reshapes how work gets done. This session equips heads of service organizations with practical strategies to deepen their leadership bench, redesign training for speed and impact, and build a culture that retains high-potential talent longer—without sacrificing customer outcomes or margins. You will hear how leading service organizations are hiring for core potential over experience, compressing time-to-productivity with structured bootcamps and tiered skill frameworks, and using coaching, career-pathing, and modern tools as magnets for the next generation of technicians and frontline leaders.

Key discussion points include:

• Recruiting for attitude and aptitude, then using tiered skill paths, mentorship, and coaching to grow future leaders
• Exploring best-practices in in onboarding, bootcamps and AI-enabed knowledge support that cut time-to-productivity
• Developing leadership habits, development practices and tech investments that attract talent while keeping senior expertise in the business longer