Ben Hoelscher | Field Service East

August 12, 2026

11:30 AM Practitioner-Led Roundtables

Joining service executive-led roundtable discussions gives you direct access to peer-tested strategies, unfiltered lessons learned, and practical ideas you can immediately apply to elevate your own service organization

Table #1: Not One-Size-Fits-All: Vetting Systems to Tightly Define Workflows and Put the Right Tools in Your Frontline's Hands

Steve Burks, General Manager, CPM Pipelines

Table #2: Lifecycle Excellence: Maximizing Uptime and Cost Efficiency Through Holistic Management and Spare Parts Optimization

Kausar Kahn, Director Service Lifecycle Management, Siemens

Table #3: TIPS to Talent: Unlocking Technical Knowledge, Tribal Expertise, and Field Access to Accelerate Time-to-Competency

Ben Hoelscher, Technical Support Center Manager, Crown Equipment

Table #4: From Expense to Advantage: Redefining Training Through Metrics, Ecosystems, and Continuous Knowledge Flow

Kristen Scutella, National Service Vice President & Director, Comfort Systems

Table #5: Turning Training from a Cost Center into a Value Driver: Metrics, Learning Ecosystems, and Knowledge Transfer

Juan Cruz, Sr. Manager, Field Service - Robotics Solutions Engineering, Johnson & Johnson Medtech