Ben Hoelscher | Field Service East

August 12, 2026

11:00 AM Practitioner-Led Roundtables

Joining service executive-led roundtable discussions gives you direct access to peer-tested strategies, unfiltered lessons learned, and practical ideas you can immediately apply to elevate your own service organization

Table #1: Not One-Size-Fits-All: Vetting Systems to Tightly Define Workflows and Put the Right Tools in Your Frontline's Hands

Steve Burks, General Manager, CPM Pipelines

Table #2: TIPS to Talent: Unlocking Technical Knowledge, Tribal Expertise, and Field Access to Accelerate Time-to-Competency

Ben Hoelscher, Technical Support Center Manager, Crown Equipment

Table #3 From Expense to Advantage: Redefining Training Through Metrics, Ecosystems, and Continuous Knowledge Flow

Kristen Scutella, National Service Vice President & Director, Comfort Systems

Table #4: Developing Service Leadership

Gary Rickles, Vice President of Installation Operations, NetWatch North America

Table #5: Beyond Price & Tech: New Growth Levers in Service Organizations

Fernando Viveca, Caribbean Field Service Director, DISS (Siemens Healthineers Partner)

Table #7: From Pilot to Platform: Change Management for Operations Technology in Service Organizations

Nichelle Draganowski, Enterprise Systems Integration Manager, Electrical Engineering Services & Systems Division (EESSD), Eaton